Cancelling Returns
Cancelling Returns
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Returns are done on the PICKUP DETAILS screen. To access the PICKUP DETAILS screen: Go to the BOOKING DETAILS screen → PICKUPS tab → PICKUP DETAILS screen
Cancelling Returns Summary:
Returns can be cancelled on the Pickup Details screen.
Returns on non-invoiced pickups:
Can be cancelled at any time.
If the return put product back into inventory, the storage location (bagseed) must contain enough inventory to cancel the return.
Cancelling returns on invoiced pickups:
If the return to be cancelled was created prior to invoicing, the invoice will need to be cancelled before the return can be cancelled. This is because the refunded item appears on the invoice as a negative line item, if the invoice is not cancelled, the invoiced qty won't match what was actually received by the customer.
If the return to be cancelled was created after invoicing, the return can be cancelled and any credits created by the return will be cancelled as well. If the credit for the returned product cannot be found (manually deleted), the cancellation will complete with a warning that you'll need to review the customer account to ensure accuracy since the credit was not found.
Cancelling Returns on Non-Invoiced Pickups
Cancelling Returns on Non-Invoiced Pickups
To cancel returns on non-invoiced pickups, navigate to the PICKUP DETAILS screen where the return was added.
Scroll to the Returns section at the bottom of the page and click the x beside the return you want to cancel.
Click Yes if you're sure you want to cancel the return.
When the return has completed successfully you will receive the following message.
If the return returned inventory into your available quantities, that inventory will be removed.
Cancelling Returns on Invoiced Pickups
Cancelling Returns on Invoiced Pickups
To cancel returns on invoiced pickups, navigate to the pickup details screen where the return was added.
Scroll to the Returns section at the bottom of the page and click the x beside the return you want to cancel.
You will receive a message indicating that the credit associated with the return will be cancelled. Click Yes to continue cancelling the return.
If the credit associated with the return was successfully cancelled, you will receive the following message indicating the return was successfully cancelled.
If the credit associated with the return could not be found (manually deleted) you will receive the following message advising that the customer account be reviewed to ensure credit amounts and the balance are correct.
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