G) Quality Check

When the reviewer finishes creating the question it will now be submitted for review. The editor will now check the quality of the content if it meets the standard. 

These steps describe how to do the quality check by either returning back the question to the respective reviewer or submit the question for format review. 

1. Login by entering your Name and Password.

2. Go to the 'Quality Check' tab. Select the desired Assignment then click the 'Review' button.

3. Review the question then modify if there are any changes. Reference and Image links are now clickable for easier access. 

• Question Notes*: Comments about the question

• UI Question Status (Updated for Lightning, UI Independent or Classic Only Feature )

• Screenshot Status (Added, Required, Needs Updating and Not Required)

• Question Topic: What is this question about, e.g. Search capabilities available in a Lightning Community. This may have already been provided when the question was assigned. If not, then it needs to be completed.

• Question* (Ensure the question includes 'Choose X answer/s')

• Options* (Ensure there are at least 4 options e.g. A. B. C. D.)

• Answer* (Correct Option Letter)

• Explanation* (Explain why the correct option is correct and why the incorrect options are incorrect)

• Reference 1: Link to Salesforce help that provides more detail regarding the explanation and correct option

• Reference 2: Optional second link to Salesforce help

• Image 1: Focus on Force screenshot link that provides a visual of the explanation / correct option

• Image 2: Optional second Focus on Force link to provide additional explanation for the explanation

• Image 3: Optional third Focus on Force link

Notes: If a question has been reviewed before and was sent back to the reviewer then submitted for review once again, the previous comments and responses should be displayed as shown below. The reviewer can view the previous comments and responses and verify the changes if applied. 

Also, if there are changes made in the question, a label 'UPDATED' in green highlight will be displayed in each field. (e.g. Question, Options, Answer, etc.)

4. Enter the review comments in the comments fields. 

Note: Comment is a required field when sending back the question to the reviewer. 

5. Once done, you can either click the 'Send back to Reviewer' button to send back the question to the respective reviewer if it needs more work. The question status will then updated to 'In Progress'. 

Notes: It will also send an email to notify the creator or the reviewer for the Editor's review comments. 

The comments will also be visible to the Admin under the 'Create Assignments' tab. The user can click on the Status and the comments will be displayed in a pop-up window. 

If a reviewer does not have an assigned email, it will still assign back to the reviewer but will prompt a validation message stating "Assigned back to Reviewer. Emailing failed as address not found for <reviewer's name>."

Or click 'Submit for Format Check' button to submit the question for format check if the editor approves the question. The question status will now be updated to 'Ready for Content Review'.