D) Create New Questions

These steps describe how to use the Question Management system to create new questions.  

1. Login by entering the Name and Password.

2. Go to 'Create or Review Questions' tab. Under the New Questions table, select the desired Assignment to create a Question then click the 'Create' button.

Note: The 'In Queue' status means that the question assignment has not been started. The questions that appear are the question assignment that has been assigned to you.

3. Enter data in the following fields:

• Question Notes*: Comments about the question

• UI Question Status*: (Updated for Lightning, UI Independent or Classic Only Feature) 

• Screenshot Status*: (Added, Required, Needs Updating and Not Required)

• Status fields are updated?*

• Question Topic: What is this question about, e.g. Search capabilities available in a Lightning Community. This may have already been provided when the question was assigned. If not, then it needs to be completed.

• Question* (Ensure the question includes 'Choose X answer/s')

• Options* (Ensure there are at least 4 options e.g. A. B. C. D.)

• Answer* (Correct Option Letter)

• Explanation* (Explain why the correct option is correct and why the incorrect options are incorrect)

• Explanation explains the correct AND incorrect options? *

• Explanation Type* (Yes, Explanation Text was copied or No, Explanation was not copied) 

• Reference 1: Link to Salesforce help that provides more detail regarding the explanation and correct option

• Reference 2: Optional second link to Salesforce help

• Image 1: Focus on Force screenshot link that provides a visual of the explanation / correct option

• Image 2: Optional second Focus on Force link to provide additional explanation for the explanation

• Image 3: Optional third Focus on Force link

• Suitable screenshots and/or diagrams are added? *

• Clarification Required: Reviewer can flag the question assignment if needing more information. 

4. Once done, you can either click 'Save Draft' to save your work, but not submit for review.

Or click 'Submit for Proofread' which will submit the question for proofreading and remove the assignment from your list.

Edit new Question that was saved as Draft

If a new question was worked on but not completed or doesn't want to submit for review, it can be saved as a draft. The question status will be updated to 'In Progress'. These steps describe how to return to the new question and continue working on it.

1. Login by entering the Name and Password.

2. Go to 'Create or Review Questions' tab. Under the New Questions table, select the desired Assignment. It will have the status 'In Progress'. Click the 'Edit' button. 

3. Modify the question and ensure the following guidelines:

• Question Notes*: Comments about the question

• UI Question Status: (Updated for Lightning, UI Independent or Classic Only Feature) 

• Screenshot Status: (Added, Required, Needs Updating and Not Required)

• Status fields are updated?*

• Question Topic: What is this question about, e.g. Search capabilities available in a Lightning Community. This may have already been provided when the question was assigned. If not, then it needs to be completed.

• Question* (Ensure the question includes 'Choose X answer/s')

• Options* (Ensure there are at least 4 options e.g. A. B. C. D.)

• Answer* (Correct Option Letter)

• Explanation* (Explain why the correct option is correct and why the incorrect options are incorrect)

• Explanation explains the correct AND incorrect options? *

• Explanation Type* (Yes, Explanation Text was copied or No, Explanation was not copied) 

• Reference 1: Link to Salesforce help that provides more detail regarding the explanation and correct option

• Reference 2: Optional second link to Salesforce help

• Image 1: Focus on Force screenshot link that provides a visual of the explanation / correct option

• Image 2: Optional second Focus on Force link to provide additional explanation for the explanation

• Image 3: Optional third Focus on Force link

• Suitable screenshots and/or diagrams are added? *

• Clarification Required: Reviewer can flag the question assignment if needing more information. 

4. Click 'Submit for Proofread' which will submit the question for proofreading and remove the assignment from your list. 

2. Go to 'Create or Review Questions' tab. Under the New Questions table, select the desired Assignment. It will have the status 'In Progress'. Click the 'Edit' button. 

3. Modify the question and ensure the following guidelines:

• Question Notes*: Comments about the question

• UI Question Status: (Updated for Lightning, UI Independent or Classic Only Feature) 

• Screenshot Status: (Added, Required, Needs Updating and Not Required)

• Status fields are updated?*

• Question Topic: What is this question about, e.g. Search capabilities available in a Lightning Community. This may have already been provided when the question was assigned. If not, then it needs to be completed.

• Question* (Ensure the question includes 'Choose X answer/s')

• Options* (Ensure there are at least 4 options e.g. A. B. C. D.)

• Answer* (Correct Option Letter)

• Explanation* (Explain why the correct option is correct and why the incorrect options are incorrect)

• Explanation explains the correct AND incorrect options?*

• Explanation Type* (Yes, Explanation Text was copied or No, Explanation was not copied) 

• Reference 1: Link to Salesforce help that provides more detail regarding the explanation and correct option

• Reference 2: Optional second link to Salesforce help

• Image 1: Focus on Force screenshot link that provides a visual of the explanation/correct option

• Image 2: Optional second Focus on Force link to provide additional explanation for the explanation

• Image 3: Optional third Focus on Force link

• Suitable screenshots and/or diagrams are added?*

• Clarification Required: Reviewer can flag the question assignment if needing more information. 

4. Click 'Submit for Proofread' which will submit the question for proofreading and remove the assignment from your list.