E) Review Existing Questions

These steps describe how to use the Question Management system to review existing questions.  

1. Login by entering the Name and Password.

2. Go to 'Create or Review Questions' tab. Under the Review Questions table, select the desired Assignment to review a question then click the 'Edit' button.

3. Modify the question contents and ensure the following guidelines:

• Question Notes*: Comments about the question

• UI Question Status: (Updated for Lightning, UI Independent or Classic Only Feature) 

• Screenshot Status: (Added, Required, Needs Updating and Not Required)

• Status fields are updated?*

• Question Topic: What is this question about, e.g. Search capabilities available in a Lightning Community. This may have already been provided when the question was assigned. If not, then it needs to be completed.

• Question* (Ensure the question includes 'Choose X answer/s')

• Options* (Ensure there are at least 4 options e.g. A. B. C. D.)

• Answer* (Correct Option Letter)

• Explanation* (Explain why the correct option is correct and why the incorrect options are incorrect)

• Explanation explains the correct AND incorrect options? *

• Explanation Type* (Yes, Explanation Text was copied or No, Explanation Text was not copied)

• Reference 1: Link to Salesforce help that provides more detail regarding the explanation and correct option

• Reference 2: Optional second link to Salesforce help

• Image 1: Focus on Force screenshot link that provides a visual of the explanation / correct option

• Image 2: Optional second Focus on Force link to provide additional explanation for the explanation

• Image 3: Optional third Focus on Force link

• Suitable screenshots and/or diagrams are added?*

• Clarification Required: Reviewer can flag the question assignment if needing more information. 

Notes: 

• Ensure  that the comments are cleared at the start of a new review  question.

• * is a required field.

• Reference and Image links are now clickable.

• Tooltips for the following fields will be available and can be configured:

  • Question Notes

  • Question

  • Options

  • Explanation

  • Reference 1

  • Reference 2

  • Image 1

  • Image 2

  • Image 3

  • Clarification Required

• Ensure previous Question Notes(if any) are displayed and part of the trail when reviewing the question. Latest comment should be displayed at the bottom of the trail. 

4. Once done, you can either click 'Save Draft' to save your work, but not submit for review.

Edit an existing Question that was saved as Draft

If a review question was worked on but not completed or doesn't want to submit for review, it can be saved as a draft. The question status will be updated to 'In Progress'. These steps describe how to return to the review question and continue working on it.

1. Login by entering the Name and Password.

2. Go to 'Create or Review Questions' tab. Under the Review Questions table, select the desired Assignment. It will have the status 'In Progress'. Click the 'Edit' button.

3. Complete the question and ensure the following guidelines:

• Question Notes*: Comments about the question

• UI Question Status: (Updated for Lightning, UI Independent or Classic Only Feature) 

• Screenshot Status: (Added, Required, Needs Updating and Not Required)

• Status fields are updated?*

• Question Topic: What is this question about, e.g. Search capabilities available in a Lightning Community. This may have already been provided when the question was assigned. If not, then it needs to be completed.

• Question* (Ensure the question includes 'Choose X answer/s')

• Options* (Ensure there are at least 4 options e.g. A. B. C. D.)

• Answer* (Correct Option Letter)

• Explanation* (Explain why the correct option is correct and why the incorrect options are incorrect)

• Explanation explains the correct AND incorrect options? *

• Explanation Type* (Yes, Explanation Text was copied or No, Explanation Text was not copied)

• Reference 1: Link to Salesforce help that provides more detail regarding the explanation and correct option

• Reference 2: Optional second link to Salesforce help

• Image 1: Focus on Force screenshot link that provides a visual of the explanation / correct option

• Image 2: Optional second Focus on Force link to provide additional explanation for the explanation

• Image 3: Optional third Focus on Force link

• Suitable screenshots and/or diagrams are added? *

• Clarification Required: Reviewer can flag the question assignment if needing more information. 

2. Go to 'Create or Review Questions' tab. Under the Review Questions table, select the reviewed Question with a status 'In Progress' then click the 'Edit' button. 

3. Modify the question based on the comments provided by the reviewer. 

Notes: The reviewer/creator should respond to the reviewer comments before submitting it for review. 

4. Click 'Submit for Proofread' button.

Edit an existing Question that was sent back by the Reviewer(Quality Check)

If a question was reviewed but needs more work, it will return to your assignment list with the status 'In Progress'. These steps describe how to return to the question and continue working on it.

1. Login by entering your Name and Password.

3. Modify the question based on the comments provided by the reviewer.