Guidelines on Creating and Updating Questions

Guidelines on Creating and Updating Questions

This task is to create Salesforce certification style sample practice questions. 

There are four parts in each question item: 

1. Questions are in multiple choice format with 4 or 5 choices, and 1, 2 or 3 correct answers. 

2. An explanation has to be provided as to why the answer is correct and why the other options are incorrect. (Users have told us repeatedly that this help them understand the concepts better.) 

3. At least one reference link has to be provided in case the user wants more detail. You can also add a second reference link. 

4. Up to three images/screenshots can be added for more information. An image is not required but strongly encouraged.

DO’s and DO NOTS

DO NOT:

• • Copy from any other website

  • Copy from any quiz website

  • Write questions you remember if you took the exam

  • Refer to Salesforce number limits in questions. Limits change!

  • Refer to features that are not yet available in Lightning, they may become available next release, and we will have to revise

  • Use 'Universal Containers' as a company name. Use a unique company name. Examples: Solar Solutions, Cosmic Enterprises

  • Copy from anywhere!

-> QUESTIONS WILL BE GOOGLED TO CHECK IF THEY ARE ORIGINAL

DO:

• • Create original questions

  • Test the questions yourself, to make sure the answer is correct

  • Mix the number of choices between 4 and 5

  • Mix the number of correct answers, between 1, 2 and 3

  • Explain why the answer is correct and why the other options are wrong (sometimes a wrong answer would still work but explain why the correct answer is better)

  • Spell check the questions, answers and explanations

  • Use Uppercase for Salesforce terms e.g. Account / Opportunity / Data Loader

  • Only provide references to Salesforce Help Documentation not external websites

  • Reuse screenshots created for the study guide on the questions. Feel free to take new screenshots as well.

TERMINOLOGY:

• • Use ‘Salesforce’ not ‘Salesforce.com’ ‘salesforce’ ‘sf’

  • Use ‘Administrator’ not ‘Admin’

  • Use ‘Salesforce Classic’ not ‘Classic’

  • Use ‘Lightning Experience’ not ‘Lightning’

SOURCE OF IDEAS:

Check the following sites, for ideas for scenarios and questions that could be used for a question BUT DO NOT COPY, QUESTIONS MUST BE ORIGINAL

• • Salesforce Answers

  • success.salesforce.com

  • Stack Exchange

  • Quizlet

QUESTION FORMAT:

• • Questions should be scenario-based.

  • Choose a question format from the examples provided or create a new format based on a scenario

  • Use the SAMPLE questions as a guide on how to write questions and answers.

  • Include a link to Salesforce Help Documentation that confirms the answer.

  • DO NOT include ‘All of the Above’ or ‘None of the Above’ as an option

  • DO NOT refer to an option number in the explanation, e.g., ‘Option A is correct as…’

  • DO NOT using negative phrasing, e.g., ‘Which of the following is NOT…’

  • For questions that require code snippets, wrap the code with <pre> tags and add it right after "Choose x answers". Refer to the example question with code snippet below.

  • Refer to this site, for guidelines on writing questions:

https://cft.vanderbilt.edu/guides-sub-pages/writing-good-multiple-choice-test-questions/