Kurrency Redemption

Process

The user fills out a redemption form.
Customer support receives an email that includes all the information provided by the user.
The user receives an email containing all the information they provided.
Customer support adds all the details to the Focus Ambassador Kurrency Redemption Tracker.
Martin will approve the redemption requests and update the tracker
Customer support sends the approved redemption requests to K2, to Bill at the email address WCrawford@k2partnering.com and should copy Queenie qbarrientos@k2partnering.com and Jackie JBiasbas@k2partnering.com

Once K2 confirms the payout requests, Customer Support sends an email template to the user informing them that their request is in process and to expect the completion of their request within 30 days.
To close the Kurrency Redemption request, K2 will send an email confirming that the payout has been completed (including the receipt). Customer Support (support@focusonforce.com) should be copied in the said email.

Note: All Email Templates should be reviewed by Martin prior to updating the content

Email Template

Subject: Kurrency Redemption Request Processing

Dear [User],

We would like to confirm that we have received your Kurrency Redemption Request. Our team is currently processing your request.

Your Kurrency redemption details have been sent on a separate email.

Please note that the processing time for Kurrency Redemption Requests is up to 30 days.

If you have any questions or concerns, please do not hesitate to contact us at [insert customer support email].

Thank you for your continued support!

Best regards,

Customer Support Team.

EOD Template

EOD Notification - [Date] 03/14/2023
Focus Ambassador Application

Kurrency Redemption

Focus Point Booster Entries

Google Sites

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