Responding to Page Comments

1. Navigate to the Delegated column to see the delegated Page Comments currently assigned. Product Managers will communicate via Slack if there will be additional delegations that will be assigned throughout the day.

2. To help a Product Owner find out which topic and section the Page Comment belongs to on the Study Guide page, go to the lesson page by clicking on the View Lesson link in the In Response To column.

3. It is a must to review and validate the Page Comment first before providing a response.

4. When an update is required, please follow the Updating the Study Guide based on a Page Comment section of this article.

1. There are 2 ways to view the comment when a Page Comment is delegated:

   •  Email notification will be sent to the email address associated to the SMEs FOF user account. The email will contain the link/s that will direct an SME to the delegated Page Comment.

   • Focus on Force website - Navigate to the Tools tab > Moderate Comments to be able to go to the delegated Page Comment. 

2. To help find out which topic and section the Page Comment belongs to on the Study Guide page, go to the lesson page by clicking on the View Lesson link in the In Response To column. 

NOTE: Sometimes, it might not be clear which specific topic or toggle the comment is, which will require an SME to research further to help provide a resolution/response to the user's Page Comment.

3. It is a must to review and validate the Page Comment first before providing a response. 

NOTE: If unsure, please communicate to the Product Manager before performing any action.

4. After validating the Page Comment, the reply button can be used to provide a response to the user. 

5. The SMEs response when submitted will be tagged under the For Review column which Product Managers will be moderating to have an assigned person review the draft response and provide feedback as necessary.

NOTE: 

5. • Ideally, step 5 will will be utilized for the first 2 weeks only of newly onboarded SMEs and Salesforce Experts.

   • Please wait for the feedback or approval before going to step 6. 

   • For SMEs that have graduated on step 5, disregard and proceed to step 6.

6. When an update is required, please follow the Updating the Study Guide section of this article.

1. Page Comment responses from newly onboarded SMEs and Salesforce Experts will need to go through review from a tenured SME or Product Owner.

2. The Page Comments that needs to go through review can be found on the For Review column. The Product Manager is the one responsible for assigning a reviewer to each Page Comment that needs review.

This section will provide instructions to follow on how to initiate and implement a Study Guide update from a Page Comment

1. If a study guide update is needed based on the Page Comment, please confirm access to these:

   • Access to the corresponding Trello board of the certification where the comment is being provided.

   • Access to the certification folder (from the FOF GDRIVE) of the certification where the comment is being provided.

2. In the Trello board, please search for the Trello card of the objective (this is the toggle name) on where the Page Comment is being provided. The toggle name and the Trello card title should match.

3. When the Trello card is found, access the WORKING COPY link found on the description of the Trello card.

NOTE: The WORKING COPY is a google slide presentation that houses the slides of the content being presented on the toggle. This is where the updates will be implemented.

4. Look for the slide/s that needs to be updated, and implement the necessary updates. Please utilize the speaker note section in communicating/logging the reason on why the slide was updated/added. 

EXAMPLE: 01/01/2022 Rielle: Updated this slide to provide more information about Apex Triggers based on a Page Comment.

5. Once all the update/s has been implemented, please perform these 3 final steps of the process:

   • Move the Trello card to the Content Check list.

   • Create a comment mentioning the Product Manager and a brief description (including the slide/s that were updated) of the update and why. EXAMPLE: Hi @rielleg updated slide 10 based on a page comment.

   • Add the Product Manager that was mentioned in the comment as the member of the Trello card.