Discipline and Grievance

Focus On Force is aware that there may be times when team members need to file a formal complaint regarding a workplace, job, and/or co-worker dispute or issue. This Discipline and Grievance Procedure outlines the steps for these instances to ensure that team members are heard and cases are handled objectively.

Filing a Complaint or a Grievance
When filing a complaint or grievance, team members have the option of reporting their complaints via their direct supervisor and/or the HR department. In either case, an Incident Report Form is required to be completed.

Once the Incident Report has been submitted to HR, HR shall review the form and thoroughly investigate the incident. Across all the stages of this process, it is HR's job to treat all parties fairly and objectively.

After the investigation, if the incident is found to be a breach of an existing agreement (e.g. Contractor Agreement, Company Policy), a Notice to Explain will be sent out to the respondent. Respondents are given three (3) days to explain their side. Upon receipt of the Letter of Explanation from the respondent, a decision shall be made on the case.

Incident Report Form

• This form is intended for a complainant to document a workplace, job, and/or co-worker dispute or issue; or breaches to relevant agreements (i.e. non-performance of Services). If you would like to document an incident and report it to HR, you may use the Incident Report Template HERE.

Notice to Explain

• After reviewing an Incident Report, HR will assess if the incident is a breach and a Notice to Explain (NTE) will be sent out to the respondent to allow them to explain their side

• After sending out the explanation, HR will review the Explanation Letter

Notice of Decision

• If the explanation is satisfactory, the respondent may be exonerated from the incident

• If the explanation does not satisfy the other party, incidents and their corresponding explanations will be assessed on a case to case basis and administrative action will be carried out which may include either of the following outcomes:

  • Written Warning

  • Termination of the Contractor Agreement