H) Format Check

When the editor completed the quality check, it will now be ready to submit for format check. The Content Reviewer will do the format check (e.g. missing apostrophes, Choose X answer/s). If the reviewer didn't approve, the question will be sent back to the respective reviewer with comments provided and the question status will be updated to 'In Progress'.  If it is approved then it will be sent for DB Update and the question status will be updated to 'Ready for Database Update' 

These steps describe how to do the format check by either returning back the question to the respective reviewer or submit the question for DB Update. 

1. Login by entering the Name and Password.

2. Go to the 'Format Check' tab. Select the desired Assignment to review then click 'Verify Format' button.

3. Review the question and check for the formatting of each field. Ensure to observe the following guidelines then modify if there are any changes:

• Question Notes*: Comments about the question

• UI Question Status (Updated for Lightning, UI Independent or Classic Only Feature )

• Screenshot Status (Added, Required, Needs Updating and Not Required)

• Question Topic: What is this question about, e.g. Search capabilities available in a Lightning Community. This may have already been provided when the question was assigned. If not, then it needs to be completed.

• Question* (Ensure the question includes 'Choose X answer/s')

• Options* (Ensure there are at least 4 options e.g. A. B. C. D.)

• Answer* (Correct Option Letter)

• Explanation* (Explain why the correct option is correct and why the incorrect options are incorrect)

• Reference 1: Link to Salesforce help that provides more detail regarding the explanation and correct option

• Reference 2: Optional second link to Salesforce help

• Image 1: Focus on Force screenshot link that provides a visual of the explanation / correct option

• Image 2: Optional second Focus on Force link to provide additional explanation for the explanation

• Image 3: Optional third Focus on Force link

4. Enter the review comments. The comments provided will inform the reviewer of what needs to be changed and added. 

Note: Comment is a required field when sending back the question to the reviewer. 

5. Once done with formatting, you can either click the 'Send back to Reviewer' button to sent back the question to the respective reviewer for any changes and updates. Ensure there' s provided comments in the comments field. 

Note: It will also send an email to notify the creator or the reviewer for the Editor's review comments. 

If a reviewer does not have an assigned email, it will still assign back to the reviewer but will prompt a validation message stating "Emailing failed as address not found for <reviewer's name>."

Or click the 'All Good Update' button to send the question for database update.