i)  Confirm receiver details ( Name & contact number) at  the RTO location Self/team member.

-If number matches with the details shared by courier(OTP trgiggered ), deny for dispute investigation.

- If seller claims OTP not recieved - Raise for investigation to TECH team ( SPOC and TAT required )

 -How can advisor check the number on which OTP was triggered , will this reflect in ICRM ( confirmed by Courier)

- In case number is different, what will be the invetigation process ?

-If OTP shared  over the phone and no one visited for the delivery advise seller not to share the OTP over the call in future

- If seller is not convinced, take investigation request for best possible efforts 

- Inform to wait 48hrs