i)  Confirm reciever details (Name & contact number) at RTO address location- Self/team member, suggest seller to  check with the other person available at facality/warehouse etc.

If response to above questions is NO -

i) Check if seller has already responsed to ACR email, if not- suggest seller to share ASAP for further investigation.

ii) If Seller has already responded to ACR ticket, validate the stamp and signature mentioned on POD ( if POD available on ICRM, if not raise to LOPS and suggest seller to wait for 48hrs for an update.

iii) If POD matches- deny investigation and  if doesn't matches- raise investigation request with resolution TAT of 48hrs.