-Check the list of courier, wherein OTP is soft  or hard check.

Courier list is required from LOPS

a) Hard check courier- Give denial  (Threat cases are to be entertain )

b) Soft check courier follow the below process:-

If dispute already raised on panel or any ticket created in FD:

i) Check remarks from LOPS on the raised dispute and inform seller as per update.

ii) If seller disagrees to LOPS remarks - Use power statements and try to pacify the seller.

If dispute not raised on panel/ticket:

i) Raise the dispute from ICRM/Panel and s

ii) Confirm Buyer's number and take alternate number( to be mentioned in ticket notes) as well.

Dispute Desk  call back TAT  incase BPR pending- (4-5 working hours)