-Check the list of courier, wherein OTP is soft  or hard check.

Courier list is required from LOPS

a) Hard check courier- Give denial  (Threat cases are to be entertain )

b) Soft check courier follow the below process:-

If dispute already raised on panel or any ticket created in FD:

i)Check remarks from LOPS on the raised dispute and inform seller as per update.

ii) If seller disagrees to LOPS remarks - Transfer call to dispute desk/arrange call back.

If dispute not raised on panel/ticket:

i) Transfer call to dispute desk

ii)  Arrange callback from dispute desk if live transfer is not available, inform seller call back will be received and buyer will be taken on call for further confirmation.

iii) Confirm Buyer's number and take alternate number( to be mentioned in ticket notes) as well.

Dispute Desk  call back TAT- (4-5 working hours)

Dispute Desk TAG- (Pending from Client Side)