Check Briefing for any sync issue.

Check dispute already raised on panel/ticket

i) Confirm if payment mode is prepaid or COD?

ii) If Prepaid- Inform seller to wait - Need TAT

iii) If COD confirm amount and raise dispute

Inform seller to provide beow proofs:-

1. In case status Undelivered/RTO NDR/RTO Initiated - Images of item received + PKG with visible AWB (optional since buyer may have thrown/handover to DA for better claim acceptance) by buyer and payment proof (Required if done via UPI)

2. In case RTD - Images of item received + PKG with visible AWB (optional since buyer may have thrown/handover to Delivery agent) by buyer and payment proof (Required if done via UPI) ADDITIONALLY required Seller proofs of wrong item delivered to Seller (images showing incorrect item with visible AWB)

Send ACR email to seller to share online payment proof within 48hrs.

* Arrange callback from dispute desk if live transfer is not availabe,inform seller call back will be recieved and buyer will be taken on call for further confirmation.

* Confrm Buyer's number and take alternate number as well.

*Share TAT of 7-10days ( as a maximum TAT).