This screen lists payment instructions that have either been cancelled by an RCS administrator for correction or have been rejected by Oracle Accounts Payable.
The reason why the transaction is cancelled (along with any suggestions for resolving the issue) should be documented in "Reason payment rejected" field. This information should be entered by the person who rejects the transaction.
Click on Edit original payment... to jump to the relevant screen to update the original payment e.g. Review commissions for CRNs etc. Any changes that are needed can be made in this screen.
To resend the Payment instruction to AP click on Remove from queue and the highlighted transaction will be removed from this screen and a new payment instruction will be generated using the updated details. If the fee has been increased then it will be queued for approval. Commission payments are sent to AP 48 hours after they were last modified.
To cancel a payment instruction
Highlight the relevant payment and click on Remove from queue
In the Choose action alert (see below) click on the "Cancel payment" button
If cancelling a commission that was matched to content another dialog will ask the user how to proceed - either:
Stop the cancellation process,
Keep the match, but cancel the payment, or
Un-match the content and cancel the payment
If the content was incorrectly matched to the commission then click on Un-match to cancel the payment and erase the link between the commission and the content. The item of content will appear in the content matching screen again for reprocessing.