Feedback Survey
Create a post meeting Survey. After the meeting, email participants and ask about the experience. This gives insights and helpful information into what is working, and possible problems that we need to address or ideas that we can build on. It's a form of speaking and the facilitator can be a good listener. We want to make sure everyone feels heard.
FEEDBACK QUESTIONS: Main
I Like.... What was the best part or feeling for you?
I Wish.... What do you wish for?
What If... Ideas of what we might do?
What Questions might we add to a post meeting Survey?
FEEDBACK QUESTIONS: FEELING HEARD
Rate Your Level of Feeling Heard.
A. On a scale of 0 to 10, how well did you feel heard and understood in the meeting?
0 = is not at all
10 = is a total most awesome peak experience of feeling heard.
( )0, ( )1, ( )2, ( )3, ( )4, ( )5, ( )6, ( )7, ( )8, ( )9, ( )10
On a scale of 0 to 10, how well do you feel you heard and understood others?
( )0, ( )1, ( )2, ( )3, ( )4, ( )5, ( )6, ( )7, ( )8, ( )9, ( )10
FEEDBACK ON ACTIVITIES:
Write Feedback on [INTENTION SETTING] Activity
How was this experience for you, what did you like, what would you suggest?
Name 1
Name 2
..
Write Feedback on [ MIRRORING FEELINGS ] Activity
How was this experience for you, what did you like, what would you suggest?
Name 1
Name 2
..
Write Feedback on [ON ARRIVAL QUESTION ]
Plus [QUESTION 5 WHYS] Activity
How was this 5 whys experience for you, what did you like, what would you suggest?
Name 1
Name 2
..
Write Feedback on [ SUMMARY: CHAPTER 7 ] Activity
How was this experience for you, what did you like, what would you suggest?
Name 1
Name 2
..
FEEDBACK ON THIS EXERCISE
Cielja
I am not a fan of surveys. (living in the past - testing - judging oneself, no flexibility, too structured, average, proof- thinking - marketing - product, and some more. I never see someone jump for joy: "Yeay a survey!") (I can see that this could be a great value-difference discussion ;) )
What is it that we want to measure?
For which purpose?
I can imagine that from science 'proof' thinking that it is nice to come up with numbers. But science will do their own testing with their devices now that they see it is going to be a big topic.
Are there alternative ways?
When we had a great day at the beach, we do not need to fill out a survey. Not everybody may have enjoyed the beach, maybe they got a sunburn or the waves were too wild to go in, but they do feel rejuvenated and will come back. The same is with practicing and talking about empathic listening. It may not always go smoothly. Even after having done this for so many years I feel like being back at the beginning. But do I come back? Definitely! It is my beach!
Feedback is vital.
It is in every closing circle that I do after each class. Children and Adults
With the kids I need only two questions:
- How did you like the show.
- How are you feeling in the here and now
Because I ask "How", they are free to say if they did not like something, which they indeed use and elaborate on if something happened that they did not like, whether personal or in the scenes or in the story. I also tell every newcomer, that if there is anything they did not like what I had said or done, that they can tell me. That I will be grateful if they let me know and that I will correct that and make it up with them, as I am human, just like them.
And they also use the How question to enjoy one more time something they really liked by remembering it.
In both cases I use empathic listening and if needed do a proposal for our next meeting and the parents witness this (my 'show-case') as they stay on their chairs after the show, while I do the closing circle.
Then I bring them back in the here and now to see if they digested the negative (if at all that was happening) after my listening; or whether they need one more message on the feeling-side, by asking How they are feeling.
For the adults class after every session
- Impression of the meeting (anything that needs to be mentioned)
- How are you feeling in the here and now
- Ready to go home?
When it was an introduction workshop:
- I flip back the wish and hopes pad that I wrote on everything they mentioned when we did the first round, and I go over it what we covered and how their insight/feeling/hope is now
- How did they like the meeting
-Ready to go home?
End of course:
An evaluation paper (see attachment) with level of satisfaction, fulfilled objectives, how they would talk to others about it and anything else they want me to know.
After answers that I received on the question about the price (most time people said 'Good") I think I should make that more specific to what I actually want to know: Something like: If you would price what this training has done for you, how much would you think it is worth. But I still have to think more about that.
So the question I ask myself in designing feed-back questions is:
What do I want to know?
Am I specific and clear in my question?
I can imagine that the design team tells to make the questions as open as possible, but what are the questions for? If I answer I like guacamole (as my subconscious answered that question) would that fit the purpose? At least it should be in the past tense:
What I liked. and then about what.
What I liked about the training is
What I liked about the exercises
etc.
But this is me, so I was curious how the others are experiencing these questions.