Chapter 08

Listening is not merely not talking, though even that is beyond most of our powers: it means taking a vigorous, human interest in what is being told us. You can listen like a blank wall or like a splendid auditorium where every sound comes back fuller and richer.

― Alice Duer Miller

8. Forming Reflections

Reading Time: 7 min

Open Empathy MOOC: Chp 08

The heart of the matter

Reflective listening Components

• • refrain from roadblocks

  • give undivided attention

Instead of listening what do people do?

• • various blocks

A good reflection

• • statement not question - tones

* Try It!

reflection as statement not question