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Most people do not listen with the intent to understand: they listen with the intent to reply.
― Steven Covey
3. How Accurate Empathy Works
Reading Time: 5 min.
Outline
Author talks about accurate empathy and introduces a diagram by Thomas Gordon.
[give a more accurate model of speaker and listener]
History of Active Listening by Dr. Thomas Gordon
(Videos)
Communication model (4 boxes)
Communication model (4 boxes)
Communication model (4 boxes) New
Speakers Benefits of Being Listened To
a feeling of mattering
feel heard and understood.
What benefits have you experienced by being listened to?
Listeners Benefits of Listening
heads of misunderstandings
deepen relationships
Over time the listener grows emotionally
can see the interconnectedness of life.
What benefits have you experienced by being a listener?
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