User Forum

Click the speech bubble icon in the top-right of your Backpack window to view a dropdown with help options.

Select User Forum from the dropdown.

Search existing posts:

1. In the left sidebar, enter a search keyword or phrase.

2. Select a feedback channel or use the default All Channels.

3. (Optional) Search for specific tags (e.g., Performance Max, Partner, Blueprint).

4. Click Search.

(Optional) Sort search results by clicking the Sort By dropdown (e.g., newest first, most replies first, etc.).

Interact with a post:

1. Review a post's type (or feedback channel) in the top-right of the post (e.g., Knowledge Share, Suggestion Box, or Troubleshooting). 

2. Click a post for more details or to Reply, Accept This Reply as the Correct Answer to validate it, or to upvote or downvote (post or responses) using the up and down arrows.

3. Click the three dots (•••) in the top-right of a post to open a dropdown with more options:

   • Copy a shareable link.

   • Request Fluency assistance (or, alternatively, remove an existing request).

   • Subscribe to the topic (i.e., get notifications about the user forum post). Note: Creating or responding to a topic automatically subscribes you to it.

   • Edit the post.

   • Delete the post.

In your user forum, click Create a New Post in the top-right.

Select a feedback channel:

• Knowledge share: Ask a question or share your insights about using Backpack.

• Suggestion box: Request new features or suggest improvements to Backpack.

• Troubleshooting: Report a Backpack bug or issue.

Toggle on Require Fluency Assistance if you need help from a Fluency team member.

Input a Title and Message for your post.

Optionally, designate tags for your post.

Click Submit.