system info & alerts

Duplicate Partner References:

More than one account is linked to the same partner reference ID.

Common Resolutions: 

• Edit the account with the incorrect partner ID via Account Settings > Partner Config

• Remove one of the accounts at the customer level from Settings & Tools > Accounts

General Notifications:

Routes partner emails into Notifications.

Common Resolutions: Mute the alert after you review the partner email.

Google Verification Requests:

Google is requiring identity verification to continue running the account.

Common Resolutions: Start or complete the verification process with Google by clicking on the provided link.

Linked Accounts:

Identifies how third-party accounts such as Google Merchant Center and Google My Business may be improperly linked.

Common Resolutions: Read the description for more info and visit Settings & Tools > Accounts to follow the appropriate steps to link them.

Monitored Webhooks:

Gain deeper insight into system issues with configurable webhook events.

Common Resolutions: Resolve in Settings & Tools > Webhooks

Partner Errors:

Identifies errors within various partner advertising platforms.

Common Resolutions: Use the dropdown next to the account name for a detailed description of the error and steps for resolution.

Product Catalog Count Issues:

Finds potential issues with Product Catalogs, including product counts and validation errors.

Common Resolutions: Read the alert description for more information. Investigate product data feed and/or Product Catalogs:

• Account Settings > Product Catalogs or

• Settings & Tools > Catalogs

Relaunch Issues:

Shows accounts that have failed to relaunch a specific Blueprint.

Common Resolutions: Read the alert description for more information. Once resolved, launch again or republish the Blueprint.

Stale Data Alerts:

Identifies polling sources that have failed to update for an account more than three consecutive times.

Common Resolutions: Verify that your data source is updating.