Request Help

Use Request Help to provide feedback, share platform knowledge with your team,or troubleshoot potential problems. Every post is added to the User Forum, so you can catch up on active or previous topics.

Go to Help Center > Request Help.
Under Create a Topic, choose a channel:
- Knowledge Share: Share ideas and tips, or general discussion about the tool with your team
- Suggestion Box: Submit product feedback and request features
- Troubleshooting: Request a response from your Advertising Engineer. When you select this channel, identify the the Severity Level (Question, Irritation, Concern, Critical) and if it is Impacting Delivery.
Toggle on Require Fluency Assistance to send a message to your AE.
Toggle on Include Screenshot to add one. You can drag and drop images into the Message section.
Note: If you are creating a new topic while in the User Forum, you will not be able to include a screenshot.
Add a Title and Message describing your issue.
Optional: Add tags to make your post easier to find (ie. Performance Max, Partner, Blueprint, FB, etc.). Scroll down if you don't see this option.
Click Submit to finish.

Note: If you want to search the User Forum for answers instead, click Search Existing Topics.

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