Hearst Castle ADA Tour Booking Business Rules
Hearst Castle ADA Tour Booking Business Rules
Embedded Files
ADA Tours:
ADA Tours:
1. Grand Rooms Accessible (ADA)
2. Art Under the Moonlight Accessible (ADA)
3. Holiday Twilight Accessible (ADA)
Business Rules:
Business Rules:
Accessible Tours are designed for visitors who have difficulty climbing up and down stairs, or who cannot stand or walk for lengths of time. There are no functioning elevators at Hearst Castle.
There are 4 total tickets per ADA tour time. Only one person who requires a mobility device and cannot transfer to a regular bus seat is permitted on an accessible tour.
For those requiring wheelchair assistance, please note that staff cannot push wheelchairs. They must purchase two ADA tour tickets (one for the individual in the WC and one for an able-bodied companion who can push the wheelchair and will accompany them on the ADA tour). Able-bodied companions designated to push someone in a wheelchair on the ADA tour must have an ADA ticket and cannot transfer over from a standard Grand Rooms tour.
Visitors who can self-propel their own manually operated wheelchair or operate their own power-assisted wheelchair do not require a second ADA companion ticket. Only one scooter or electric wheelchair permitted per ADA tour.
The wheelchair or scooter is smaller than 28’’ in width and 40” in length. Wheelchairs are also available for special needs, at no additional charge.
If there are more than four people in a group or only two tickets available, the other individuals in the group should purchase tickets for the same time as the ADA tour. The guests will ride different buses to the Castle but may see each other once both tours are in the house.
Definitions:
Definitions:
Wheelchair\Scooter- non-foldable device; this person cannot transfer to a bus seat.
Foldable Wheelchair – a foldable device that allows this person to transfer to a bus seat.
Golf Cart Transport - ADA Grand Rooms Tour uses a transport (Golf Cart) to avoid the stairs. It is only available on the ADA, and can hold a maximum of 4 people.
We may ask an additional question if an ADA visitor does not require an ADA companion. This ensures we fully understand and meet your needs during your visit.
Mobile Devices Allowed:
Mobile Devices Allowed:
Rubber- tipped Canes
Walker with four wheels or tips, no tennis balls. Only on the ADA Tour
Rubber-tipped Walking Poles
Service Animal Policy
Service Animal Policy
People with disabilities who bring service animals into California state parks and facilities will not be required to show proof of disability, nor are working service animals required to have special service animal licensing or wear special collars, harnesses, or jackets. Service animals are subject to the local dog licensing and registration requirements required of all dogs.
In situations where it is not obvious that the dog is a service animal, staff may ask only two specific questions:
Is the dog a service animal required because of a disability; and
What work or task has the dog been trained to perform
Service animals shall be under the control of the owner, and restrained or on a leash at all times with few exceptions.
Persons with service animals will not be asked to remove a service animal from the premises unless it is observed that:
The animal is out of control and the owner does not take effective action to control it; or
The animal is not housebroken
A person claiming to be training a service animal shall possess documentation that they are licensed/authorized to train service animals. The service animal-in-training must be leashed at all times and must be wearing some form of identification denoting that it is a service animal-in-training.
If you plan to visit a park unit with a miniature horse that has been trained as a service animal, please contact the park unit in advance so that staff may assess:
Whether the miniature horse is housebroken;
Whether the minature horse is under the owner's control;
Whether the park facility can accommodate the minature horse's type, size, and weight; and
Whether the minature horse's presence will compromise legitimate safety requirements necessary for safe operation of the park facility
Definitions (Service Animal vs ESA):
Definitions (Service Animal vs ESA):
Service Animals
* A service animal is defined as “animals that are individually trained to perform tasks for persons who have qualifying disabilities under ADA. A service animal is any dog (or miniature horse) that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.” Visit Service Animals in State Parks webpage for more information.
ESAs
Provide comfort and companionship to people with disabilities, often through their calming presence. ESAs can also help with anxiety, depression, and certain phobias. However, ESAs don't have special training to perform tasks, and there are no defined expectations for their behavior. Public establishments can deny entry to ESAs, and their legal protection is limited to housing and air travel.
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