What’s changing?

1.      All R2S2 users will receive an email with instructions to activate their okta account (this is the required verification step)

a.      After clicking the Activate Okta Account button, users will be prompted to create their R2S2 password. This step will only need to be completed once.

b.      While setting up a R2S2 profile for a new user, Contact Center leads will no longer be required to create the user’s password. As long as the R2S2 profile has a valid email address, the new user will be able to create their own password through this verification process.

c.      Contact Center leads will be able to resend the activation email if new users are encountering issues locating the email.

2.      To log into R2S2, users will be prompted to select the Store and Register on the first login screen.

3.      After selecting the Store and Register, users will be prompted to enter their email address and password.

What’s changing?

1.      New fields for agents to update the number of “Adults” and "Children" for the reservation (rather than the vehicle).

2.      New field to view or update the "Occupant Phone Number”.

3.      New field to update the number of Vehicles on the reservation.

a.      Note: If a vehicle is added to the “Vehicles” tab, the Vehicles drop-down on the “Details” tab will automatically update.

What’s changing?

1. Contact Center agents will need to navigate to the new “Vehicle” tab to add, edit or remove vehicles for a camping reservation. 

a. Agents will no longer be required to update the number of adults and children for each vehicle.

b. If the number of vehicles that are reserved (e.g., added) for the reservation surpasses the Park’s maximum number of allowed vehicles, agent will see a new pop-up message that prevents additional vehicles from being added. 

What’s changing?

1. The camper’s contact information and household profile will be listed on the Reservation Details side panel for the reservation selected on the Date Based Matrix.

2. Occupant Phone Number

3. Household email address

4. Person icon will open the visitor’s R2S2 Household Profile 

What’s changing?

1. Codes will be applied in the Promo Code text field.

2. After entering a valid code, the R2S2 Tender Cart will display the promo code but not the discounted amount (to help prevent potential challenges with refunds).

a. The discounted amount will be automatically calculated into the Grand Total. 

What’s changing?

1. Visitors will be able to login to their ReserveCalifornia profile through email.

2. Visitors who login through email will be prompted to verify their account using a unique verification code or link (sent to their email address). 

What’s changing?

1. Visitors will be able to update their Occupant phone number.

2. Vehicle Due In and Vehicle Due Out fields will default to the reservation dates and can only be updated for non-primary vehicles added to the reservation. The first vehicle added will always default to the Primary vehicle class, and the dates cannot be changed.

3. Visitors must click Add More Details to optionally provide their vehicle license plate number.

4. Text underneath “Vehicle Information” will provide supporting information about the park’s vehicle rules. 

What’s changing?

1. Select Pass drop-down will prompt Visitors to select the specific pass  

a) Visitors will see additional information about the pass they are purchasing. 

b) Visitors who update their shipping address for the pass will have the option to update their ReserveCalifornia profile with the new address. 

What’s changing?

1. Coupon Codes will be applied in the Promo Code text field.

2. After entering a valid coupon code, the shopping cart will display the promo code but not the discounted amount (to help prevent potential challenges with refunds).

a. The discounted amount will be automatically calculated into the Grand Total. 

What’s changing?

1. Visitors will start seeing an Attention pop-up with important messages on ReserveCalifornia.

2. Visitors will be required to click OK to proceed to the booking screens.