X's (Understanding Reservation Blocks)

What are Reservation Blocks?

When you see 'X's on the reservation grid, these indicate blocks. These blocks are temporarily created by the system under the following circumstances:

• • A guest, reservation specialist, or park staff is in the process of reserving the site.

  • The blocks generally disappear after approximately 15 minutes.
    
    

Ensuring Fairness:

• • • The system automatically manages these blocks to maintain fairness in the reservation process.

    • Agents should assure guests that these blocks help ensure that every guest has an equal chance to book their desired site.

Action Steps for Agents:

• • • Explain the reason for the 'X' blocks to guests.

    • Suggest guests refresh the page after a few minutes.

    • Confirm that blocks will typically fall off in about 15 minutes.

    • Reiterate that the call center does not have the capability to remove these blocks.

    • Agents cannot stay on the line with the guest to wait out the block.