California State Parks
LAZ Parking Visitor Journey Job Aid
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(855) 604-7606 - 8am-6pm Pacific Time (PT)
(855) 604-7606 - 8am-6pm Pacific Time (PT)
While parking-related questions to the Contact Center may be rare, these materials should help address any that arise.
LAZ Go is an advanced parking solution designed by LAZ Parking to streamline the parking process through contactless technology. It offers a user-friendly interface for visitors to easily find, reserve, and pay for parking spots using their mobile devices.
Booking Cost: Base Rate = $0.55 Transaction Fee charged once per transaction.
VISITOR JOURNEY: CHECKOUT VIA TEXT & SNAP TO PARK
VISITOR JOURNEY: CHECKOUT VIA TEXT & SNAP TO PARK
This section will guide you through the steps a visitor takes when using the LAZ Go system to check out when selecting a parking option.
1. Text or Snap to Park: Visitors text the location code to 53242 or snap the QR code on the sign.
2. Select Parking Duration: Visitors select their desired parking duration and taps GO. The Park Now rate will be returned.
3. Tap Next: The visitor taps Next to proceed with the payment process.
4. Enter Vehicle and Payment Information: The visitor enters their license plate number. Visitors can tap to pay with Apple Pay or Google Pay, enter their payment information manually, or sign into their LAZ account to populate their information.
5. Click Pay: The visitor clicks Pay to complete the transaction.
6. Confirmation: The visitor’s license plate will be recorded for enforcement, and their confirmation and receipt will be emailed to them.
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