Void a Transaction

In the event you need to Void a Payment, first take note of the Transaction Number, Total & Last 4 of the Card found on the initial receipt.

You will then be presented with the Void a Transaction window. 

Enter the Transaction Number and cross check this to ensure it's accurate as once complete, this action CANNOT be undone.

Select Continue when ready to process.

This will push the transaction into the cart. Select Tender Cart to request your void.

From here, you must cross the check the amount you took note of as well as the last 4 of the card to ensure this all matches.

If this matches, click Complete Void.

If you are not presented with the receipt, search for the guests confirmation number via the Journal. 

This is the guests confirmation receipt. Select Email to process a copy to the guest.