Change/Cancel Existing Reservation

Upon logging in to their account, instruct the guest to click on the arrow beside their name. A drop-down will appear and from here the guest will select Your Reservations.

Once the guest has locate the reservation they wish to change or cancel, they will select the appropriate option from the links listed to the left of the reservation. 

After clicking the Modify link, they will be taken to the Reservation Details (or unit pre-cart) screen. From here they can make any changes they desire and follow the prompts to complete the changes (much the same way they made their reservation). 

In the right column, they can: add or reduce the number of nights, change their arrival date, add or remove a discount, change the number of their camping party, change their equipment information, or change the primary occupant. 

In the left column, they can: change their campsite or park by clicking the green Select New Unit button.

By clicking the Select New Unit button, they will be taken back to their reservation park’s availability screen (note that the system retains the reservation’s dates). From here they can select a new campsite. 

If they wish to move to a different park, note that the park name is greyed out in this screen. 

They must click the Back to Park arrow, then type in the name of the park they wish to move to. Note that the system still retains the original reservation dates so be sure to remind them to check that if they are moving dates as well. 

After selecting the cancel button from Your Reservations, the reservation is placed in the shopping cart for review. The customer must be absolutely certain that they are ready to cancel, then select the Go to Checkout button. 

The customer will receive a pop up notifying them that the cancellation was successful.