Job Aids

Job Aids

NEPTUNE

Logging In/Out

> Login to Neptune
> Change Password
> Close Out Batch

Customer Account

> Searching for a Customer
> Verifying the Account Holder
> Creating a New Customer Account
> Creating a New Organization
> Password Reset
> Duplicate Accounts
> Viewing the Journal

Making a Reservation

> Availability Search
> Creating a Reservation
> Creating a Reservation (Dependent Profile)
> Multi-Select Feature
> Tendering a Payment
> Split Payments
> Void a Transaction
> Creating a Block

Change Reservation

> Confirm a Reservation
> Modify a Reservation
> Cut & Paste Feature
> Cancel a Reservation
> Modify/Cancel Activity or Tour

Passes

> Lookup Existing Pass
> Pass Application Inquiry

Tours & Activities

> Tours
> Adding Cart Comments
> Viewing Cart Comments
> Tours (Creating & Processing Hold)
> View Upcoming Tour Reservations
> Activities

Error Messages

> Neptune Error Messages
> X's (Understanding Reservation Blocks)

MERCURY

Account Management

> Login & Password Reset
> Edit Account Profile
> View & Add Dependents
> Pass Application Process

Reservations

> Make a Reservation
> Change/Cancel Existing Reservation
> View Existing Reservation
> View/Modify/Cancel Existing Holds
> View Existing Tours or Activities
> Setting up Notify Me
> View Notifications (Notify Me)

Purchases & Payments

> Purchase a Gift Certificate
> Purchase a Pass

Mobile & Site Navigation

> Mobile View
> Site List Legend
> Empty Shopping Cart

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