Agent Outbound Call Script
Embedded Files
Opening the Call:
Opening the Call:
Hello, this is [Your Name] calling from the Reserve California Reservation Center.
Please note that this call is being recorded for quality assurance purposes.
May I speak with [Guest’s Name]?
If the guest is unavailable:
If the guest is unavailable:
I understand. Could you please let them know we called?
They can reach us at 800-444-7275 between 8 am and 6 pm Pacific Time, or visit our website at ReserveCalifornia.com for assistance.
Thank you, and have a great day!
If the guest is available:
If the guest is available:
Thank you! I’m calling to assist with [briefly state the purpose of the call, e.g., ‘your upcoming reservation’ or ‘a question you had about your account’].
Do you have a few moments to go over this with me?
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