California State Parks

Do visitors have to download a new app to pay for parking through LAZ?

LAZgo provides customers with convenient cashless parking that is as easy as snapping a QR or sending a text. There’s no app to download, no reservation needed, or account set-up required. And no pay station!

No app downloads or account creation required!

1.  Customers simply snap the QR code or text the code on the sign.

2.  Choose your stay, confirm the time and price.

3.  Enter your license plate, and pay using Apple Pay, Google Pay or credit card. Done!

What payment methods can visitors use?

Apple Pay, Google Pay or Credit Card are accepted.

How will visitors receive their parking pass?

Visitors will enter their license plate at purchase. This license plate will function as the visitor’s parking pass for enforcement purposes. Visitors will also receive a confirmation email with their parking details. 

Where can visitors find their receipt?

The confirmation email/parking pass will function as a receipt, as it contains all the necessary purchase information.

What if a visitor requests a refund?

CA State Parks has a ‘No Refunds’ policy at this time. Please refer to the customer service email on your pass for any further inquiries.

For enforcement concerns refer to web form for law enforcement division.  https://www.parks.ca.gov/Commend-or-Complain

LAZ Go is a third-party parking system managed by LAZ Parking. While we can assist guests with general guidance—such as how to obtain a parking pass or apply more time—we do not manage billing, disputes, or technical issues related to LAZ Go.

If a guest has a billing concern or needs to dispute a charge, they must contact LAZ Parking directly using the email listed on their parking pass or confirmation. Please note: the support email can vary depending on the location, and we do not have access to it since LAZ Go is not our system.

Kindly reassure the guest that contacting the email on their pass will connect them with the team best equipped to help.

What if a visitor notices the amount on their credit card is more than the amount purchased or shown on their receipt?

This is a hold allowing the ‘extend’ option to be enabled. When the transaction is finalized, the amount will be updated to match the transaction value on your receipt.

What if a visitor asks how to extend their parking time?

Please refer to the text received 30 minutes prior to your transaction ending. This will allow you to access your transaction and update your time if needed.

What if a visitor entered the incorrect license plate on their pass?

Please navigate to https://go.lazparking.com/lookup to reference your transaction and update the plate on your pass.

If the transaction is active and does not allow for updates, you will need to purchase an additional pass. Please refer to the customer service email to make a refund request for the errant transaction.

What if a visitor is unable to checkout due to address/zip verification failure or reCAPTCHA fail, or didn't receive a confirmation email/receipt?

Prompt the guest to re-enter any address, zipcode, or card information, as the info provided may be incorrect. If the information is correct, please collect as much info as possible. If the guest is signed in, please request the account number, email address, and location. If the customer used Google or Apple Pay and is not receiving an email confirmation, please verify the email attached to their wallet matches the account they’re referencing.

What if a visitor asks for location information?

The location information will be detailed on your parking pass. Please refer to posted signage for any additional information.