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dukMéʔem wáťa Campground
Folsom Lake & Lake Clementine
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Año Nuevo
Año Nuevo Scripts
Año Nuevo Script: Public Walk
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Año Nuevo Script: Winter School Walk Program
Año Nuevo: Guided Seal Walks
Año Nuevo: Booking Information
Año Nuevo: Directions & Fees
Año Nuevo: Facilities and Resources
Año Nuevo: Cancellations and Exchanges
Año Nuevo: October 2024 Press Release
Año Nuevo: Public Walk Confirmation Letter
Año Nuevo: School Tour Confirmation Letter
Año Nuevo: Equal Access Tour Confirmation Letter
Creative Excursions - Glamping
Crystal Cove State Park
Hearst Castle
Hearst Castle Scripts
Hearst Castle Script: Reservation
Hearst Castle Script: Transfer
Hearst Castle Script: Cancel
Hearst Castle: School Tours
Hearst Castle: School Tour Calendar
Hearst Castle: School Tour Information Letter
Hearst Castle: School Tour Job Aids
Hearst Castle: Group Tours
Hearst Castle: Prices & Fees
Hearst Castle: Group Tour 10% Discount
Hearst Castle: Tours
Hearst Castle: Contacts
Hearst Castle: ADA Tour Booking Business Rules
Hearst Castle: FAQ
Historic Sites
California Museum
CA Museum Self-Guided Tour G/Y
California State Railroad Museum
CA Railroad Museum Self-Guided Tour SY
General Vallejo’s Home
General Vallejo’s Home (S)
Leland Stanford Mansion Tours
Marshall Gold SHP
Marshall Gold Discovery Visit (C)
Marshall Gold Discovery Visit (S)
Mitchell Cavern Tour
Petaluma Adobe SHP
Petaluma Adobe (S)
San Juan Bautista
San Juan Bautista Self-Guided Visit (S)
Sonoma Mission
Sonoma Mission (S)
Sonoma Mission (GP)
State Capitol Museum
CA State Capitol Museum (GSY)
State Indian Museum
CA State Indian Museum (CGSY)
Sutter's Fort
Sutter's Fort Self-Guided (S)
Sutter's Fort Staff-Guided (S)
Sutter's Fort Mexican Flag Day
Tomo-Khani Tours
General Information
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Boating & Waterways
Boating & Waterways Support Guide
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LAZ Parking FAQ: Visitor
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Parking Specific Fees
Scripting
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ES Script: Camping
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ES Hearst Castle Scripts
ES Hearst Castle Script: Reservation
ES Hearst Castle Script: Transfer
ES Hearst Castle Script: Cancel
ES Año Nuevo Scripts
ES Año Nuevo Script: Public Walk
ES Año Nuevo Script: Equal Access Reservations
ES Año Nuevo Script: Winter School Walk Program
Job Aids
Neptune
Logging In
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Customer Account
Neptune: Searching for a Customer
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Neptune: Viewing the Journal
Making a Reservation
Neptune: Availability Search
Neptune: Creating a Reservation
Neptune: Create a Reservation (Dependent Profile)
Neptune: Multi-Select Feature
Neptune: Tendering a Payment
Neptune: Split Payments
Neptune: Void a Transaction
Neptune: Creating a Block
Change Reservation
Neptune: Confirm a Reservation
Neptune: Modify a Reservation
Neptune: Cut & Paste Feature
Neptune: Cancel a Reservation
Neptune: Modify/Cancel Activity or Tour
Passes
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Tours & Activities
Neptune: Tours
Neptune: Viewing Upcoming Tour Reservations
Neptune: Adding Cart Comments
Neptune: Viewing Cart Comments
Neptune: Tours (Processing Hold)
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Error Messages
Neptune: Neptune Error Messages
Neptune: X's Understanding Reservation Blocks
Mercury
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Mercury: Pass Application Process
Reservations
Mercury: Make a Reservation
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Mercury: Setting up Notify Me
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Purchases & Payments
Mercury: Purchase a Gift Certificate
Mercury: Purchase a Pass
Mobile & Site Navigation
Mercury: Mobile View
Mercury: Site List Legend
Mercury: Empty Shopping Cart
V12 Update
Login Using Multi-Factor Authentication (MFA)
Updated Unit Pre-Cart Tabs
Applying Promo Codes to Activities
Reserve a Campsite in ReserveCalifornia (Visitor View)
Buying a Pass in ReserveCalifornia (Visitor View)
Training & Tools
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Audit Form Guide
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