Training Agenda Outline

Training Agenda Outline

Knowledge Base & Scripting Review

Camping Information

> Business Rules
> Max Trailer & RV Lengths
> First-Come First-Served Campgrounds
> Enroute Campsites

Fees & Passes

> Day Use Fees by Park Name
> Passes
> Gift Certificates

Rules & Regulations

> Rules & Regulations
> Dogs in Parks

Facilities & Services

> Electric Vehicle Charging Stations
> Weddings
> Hike or Bike Campsites

Special Sites

> Hearst Castle
> Año Nuevo
> Historic Sites Visitor Information Guide

General Info

> FAQ's
> Reservation Drawing FAQs

Scripts

Neptune

Logging In/Out

> Login to Neptune
> Change Password
> Close Out Batch

Customer Account

> Searching for a Customer
> Verifying the Account Holder
> Creating a New Customer Account
> Viewing the Journal

Making a Reservation

> Availability Search
> Creating a Reservation
> Split Payments
> Tendering a Payment
> Multi-Select Feature

Change Reservation

> Confirm a Reservation
> Modify a Reservation
> Cut & Paste Feature
> Cancel a Reservation

Passes

> Lookup Existing Pass
> Pass Inquiries

Tours & Activities

> Tours
> Activities
> Modify/Cancel Activity or Tour

Error Messages

> Neptune Error Messages

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