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Camping Information
Business Rules
Camping Terms & Definitions
Check-In & Check-Out Times
Max Vehicle Guidelines
Maximum Trailer and RV Lengths
First-Come First-Served Campgrounds
Enroute Campsites
Same Day Reservation Parks
Park Pronunciations
dukMéʔem wáťa Campground
Folsom Lake & Lake Clementine
Fees & Passes
Day Use Fees by Park Name
Passes
Passes FAQ's
Golden Bear Pass Assistance
Gift Certificates
Go Live Talking Points
Rules & Regulations
Rules & Regulations
Dogs in Parks
Mount Tamalpais State Rules
Facilities & Services
Junior Lifeguard Program
Electric Vehicle Charging Stations
Weddings
Hike or Bike Campsites
* Special Sites
*Año Nuevo
*Año Nuevo Scripts
*Año Nuevo Script: Public Walk
*Año Nuevo Script: Equal Access Reservations
*Año Nuevo Script: Winter School Walk Program
*Año Nuevo: Public Walk Confirmation Letter
*Año Nuevo: School Tour Confirmation Letter
*Año Nuevo: Equal Access Tour Confirmation Letter
*Año Nuevo: October 2024 Press Release
*Año Nuevo: Cancellations and Exchanges
*Año Nuevo: Booking Information
*Año Nuevo: Guided Seal Walks
*Año Nuevo: Directions & Fees
*Año Nuevo: Facilities and Resources
Creative Excursions - Glamping
Crystal Cove State Park
*Hearst Castle
*Hearst Castle Scripts
*Hearst Castle Script: Reservation
*Hearst Castle Script: Transfer
*Hearst Castle Script: Cancel
*Hearst Castle: School Tours
*Hearst Castle: School Tour Calendar
*Hearst Castle: School Tour Information Letter
*Hearst Castle: School Tour Job Aids
*Hearst Castle: Group Tours
*Hearst Castle: Prices & Fees
*Hearst Castle: Group Tour 10% Discount
*Hearst Castle: Tours
*Hearst Castle: Contacts
*Hearst Castle: ADA Tour Booking Business Rules
*Hearst Castle: FAQ
*Historic Sites
California Museum
*CA Museum Self-Guided Tour G/Y
California State Railroad Museum
*CA Railroad Museum Self-Guided Tour SY
General Vallejo’s Home
*General Vallejo’s Home (S)
*Leland Stanford Mansion Tours
Marshall Gold SHP
*Marshall Gold Discovery Visit (C)
*Marshall Gold Discovery Visit (S)
*Millerton Lake SRA
*Mitchell Cavern Tour
Petaluma Adobe SHP
*Petaluma Adobe (S)
San Juan Bautista
*San Juan Bautista Self-Guided Visit (S)
Sonoma Mission
*Sonoma Mission (S)
*Sonoma Mission (GP)
State Capitol Museum
*CA State Capitol Museum (GSY)
State Indian Museum
*CA State Indian Museum (CGSY)
Sutter's Fort
*Sutter's Fort Self-Guided (S)
*Sutter's Fort Staff-Guided (S)
*Sutter's Fort Mexican Flag Day
*Tomo-Khani Tours
General Information
FAQ's
Reservation Drawings Process
Reservation Drawing FAQs
Signing Up for Drawing
Status of a Current Drawing
Booking a Winning Drawing
*Boating & Waterways
*B&W Support Guide
*B&W Support Guide (V2)
LAZ Parking
LAZ Parking FAQ: Visitor
LAZ Parking FAQ: Peace Officers
Parking Specific Fees
Scripting
Outbound Call Script
Campground Scripts
Script: Camping
Script: Lodging
Script: Modify
Script: Cancel
Hearst Castle Scripts
Año Nuevo Scripts
ES Scripting
ES Campground Scripts
ES Script: Camping
ES Script: Lodging
ES Script: Modify
ES Script: Cancel
ES Hearst Castle Scripts
ES Hearst Castle Script: Reservation
ES Hearst Castle Script: Transfer
ES Hearst Castle Script: Cancel
ES Año Nuevo Scripts
ES Año Nuevo Script: Public Walk
ES Año Nuevo Script: Equal Access Reservations
ES Año Nuevo Script: Winter School Walk Program
Job Aids
Neptune
Logging In
Neptune: Logging In
Neptune: Change Password
Neptune: Close Out Batch
Customer Account
Neptune: Searching for a Customer
Neptune: Verifying the Account Holder
Neptune: Creating a New Customer Account
Neptune: Creating a New Organization
Neptune: Password Reset
Neptune: Duplicate Accounts
Neptune: Viewing the Journal
Making a Reservation
Neptune: Availability Search
Neptune: Creating a Reservation
Neptune: Create a Reservation (Dependent Profile)
Neptune: Multi-Select Feature
Neptune: Tendering a Payment
Neptune: Split Payments
Neptune: Void a Transaction
Neptune: Creating a Block
Change Reservation
Neptune: Confirm a Reservation
Neptune: Modify a Reservation
Neptune: Cut & Paste Feature
Neptune: Cancel a Reservation
Neptune: Modify/Cancel Activity or Tour
Passes
Neptune: Lookup Existing Pass
Neptune: Pass Application Inquiry
Tours & Activities
Neptune: Tours
Neptune: Viewing Upcoming Tour Reservations
Neptune: Adding Cart Comments
Neptune: Viewing Cart Comments
Neptune: Tours (Processing Hold)
Neptune: Activities
Error Messages
Neptune: Neptune Error Messages
Neptune: X's Understanding Reservation Blocks
Mercury
Account Management
Mercury: Login & Password Reset
Mercury: Edit Account Profile
Mercury: View & Add Dependents
Mercury: Pass Application Process
Reservations
Mercury: Make a Reservation
Mercury: Change/Cancel Existing Reservation
Mercury: View Existing Reservation
Mercury: View/Modify/Cancel Existing Holds
Mercury: View Existing Tours or Activities
Mercury: Setting up Notify Me
Mercury: View Notifications
Purchases & Payments
Mercury: Purchase a Gift Certificate
Mercury: Purchase a Pass
Mobile & Site Navigation
Mercury: Mobile View
Mercury: Site List Legend
Mercury: Empty Shopping Cart
V12 Update
Login Using Multi-Factor Authentication (MFA)
Updated Unit Pre-Cart Tabs
Applying Promo Codes to Activities
Reserve a Campsite in ReserveCalifornia (Visitor View)
Buying a Pass in ReserveCalifornia (Visitor View)
V12.1.2
Training & Tools
Training Agenda Outline
Audit Form Guide
Call Examples
Date Calculator
Find a Park
Districts > Parks
Dispute Process
Finance Refund Checks (FRC)
Where's My Refund
*Threats Legal/Harm
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