Search this site
Embedded Files
Skip to main content
Skip to navigation
Home
Info Center
Camping Information
Business Rules
Camping Terms & Definitions
Check-In & Check-Out Times
Max Vehicle Guidelines
Maximum Trailer and RV Lengths
First-Come First-Served Campgrounds
Enroute Campsites
Same Day Reservation Parks
Park Pronunciations
dukMéʔem wáťa Campground
Folsom Lake & Lake Clementine
Fees & Passes
Day Use Fees by Park Name
Passes
Passes FAQ's
Golden Bear Pass Assistance
CSPF Discount
Gift Certificates
Go Live Talking Points
Rules & Regulations
Rules & Regulations
Dogs in Parks
Mount Tamalpais State Rules
Facilities & Services
Junior Lifeguard Program
Electric Vehicle Charging Stations
Weddings
Hike or Bike Campsites
Special Sites
Año Nuevo
Año Nuevo Scripts
Año Nuevo Script: Public Walk
Año Nuevo Script: Equal Access Reservations
Año Nuevo Script: Winter School Walk Program
Año Nuevo: Guided Seal Walks
Año Nuevo: Booking Information
Año Nuevo: Directions & Fees
Año Nuevo: Facilities and Resources
Año Nuevo: Cancellations and Exchanges
Año Nuevo: October 2024 Press Release
Año Nuevo: Public Walk Confirmation Letter
Año Nuevo: School Tour Confirmation Letter
Año Nuevo: Equal Access Tour Confirmation Letter
Creative Excursions - Glamping
Crystal Cove State Park
Hearst Castle
Hearst Castle Scripts
Hearst Castle Script: Reservation
Hearst Castle Script: Transfer
Hearst Castle Script: Cancel
Hearst Castle: School Tours
Hearst Castle: School Tour Calendar
Hearst Castle: School Tour Information Letter
Hearst Castle: School Tour Job Aids
Hearst Castle: Group Tours
Hearst Castle: Prices & Fees
Hearst Castle: Group Tour 10% Discount
Hearst Castle: Tours
Hearst Castle: Contacts
Hearst Castle: ADA Tour Booking Business Rules
Hearst Castle: FAQ
Historic Sites
California Museum
CA Museum Self-Guided Tour G/Y
California State Railroad Museum
CA Railroad Museum Self-Guided Tour SY
General Vallejo’s Home
General Vallejo’s Home (S)
Leland Stanford Mansion Tours
Marshall Gold SHP
Marshall Gold Discovery Visit (C)
Marshall Gold Discovery Visit (S)
Mitchell Cavern Tour
Petaluma Adobe SHP
Petaluma Adobe (S)
San Juan Bautista
San Juan Bautista Self-Guided Visit (S)
Sonoma Mission
Sonoma Mission (S)
Sonoma Mission (GP)
State Capitol Museum
CA State Capitol Museum (GSY)
State Indian Museum
CA State Indian Museum (CGSY)
Sutter's Fort
Sutter's Fort Self-Guided (S)
Sutter's Fort Staff-Guided (S)
Sutter's Fort Mexican Flag Day
Tomo-Khani Tours
General Information
FAQ's
Reservation Drawings Process
Reservation Drawing FAQs
Signing Up for Drawing
Status of a Current Drawing
Booking a Winning Drawing
Boating & Waterways
Boating & Waterways Support Guide
LAZ Parking
LAZ Parking FAQ: Visitor
LAZ Parking FAQ: Peace Officers
Parking Specific Fees
Scripting
Outbound Call Script
Campground Scripts
Script: Camping
Script: Lodging
Script: Modify
Script: Cancel
Hearst Castle Scripts
Año Nuevo Scripts
ES Scripting
ES Campground Scripts
ES Script: Camping
ES Script: Lodging
ES Script: Modify
ES Script: Cancel
ES Hearst Castle Scripts
ES Hearst Castle Script: Reservation
ES Hearst Castle Script: Transfer
ES Hearst Castle Script: Cancel
ES Año Nuevo Scripts
ES Año Nuevo Script: Public Walk
ES Año Nuevo Script: Equal Access Reservations
ES Año Nuevo Script: Winter School Walk Program
Job Aids
Neptune
Logging In
Neptune: Logging In
Neptune: Change Password
Neptune: Close Out Batch
Customer Account
Neptune: Searching for a Customer
Neptune: Verifying the Account Holder
Neptune: Creating a New Customer Account
Neptune: Creating a New Organization
Neptune: Password Reset
Neptune: Duplicate Accounts
Neptune: Viewing the Journal
Making a Reservation
Neptune: Availability Search
Neptune: Creating a Reservation
Neptune: Create a Reservation (Dependent Profile)
Neptune: Multi-Select Feature
Neptune: Tendering a Payment
Neptune: Split Payments
Neptune: Void a Transaction
Neptune: Creating a Block
Change Reservation
Neptune: Confirm a Reservation
Neptune: Modify a Reservation
Neptune: Cut & Paste Feature
Neptune: Cancel a Reservation
Neptune: Modify/Cancel Activity or Tour
Passes
Neptune: Lookup Existing Pass
Neptune: Pass Application Inquiry
Tours & Activities
Neptune: Tours
Neptune: Viewing Upcoming Tour Reservations
Neptune: Adding Cart Comments
Neptune: Viewing Cart Comments
Neptune: Tours (Processing Hold)
Neptune: Activities
Error Messages
Neptune: Neptune Error Messages
Neptune: X's Understanding Reservation Blocks
Mercury
Account Management
Mercury: Login & Password Reset
Mercury: Edit Account Profile
Mercury: View & Add Dependents
Mercury: Pass Application Process
Reservations
Mercury: Make a Reservation
Mercury: Change/Cancel Existing Reservation
Mercury: View Existing Reservation
Mercury: View/Modify/Cancel Existing Holds
Mercury: View Existing Tours or Activities
Mercury: Setting up Notify Me
Mercury: View Notifications
Purchases & Payments
Mercury: Purchase a Gift Certificate
Mercury: Purchase a Pass
Mobile & Site Navigation
Mercury: Mobile View
Mercury: Site List Legend
Mercury: Empty Shopping Cart
V12 Update
Login Using Multi-Factor Authentication (MFA)
Updated Unit Pre-Cart Tabs
Applying Promo Codes to Activities
Reserve a Campsite in ReserveCalifornia (Visitor View)
Buying a Pass in ReserveCalifornia (Visitor View)
Training & Tools
Training Agenda Outline
Audit Form Guide
Call Examples
Date Calculator
Find a Park
Districts > Parks
Dispute Process
Finance Refund Checks (FRC)
Where's My Refund
Threats Legal/Harm
Alerts
California State Parks
Scripting
Outbound Call Script
Google Sites
Report abuse
Page details
Page updated
Google Sites
Report abuse
