Make a Reservation

First, the guest will navigate to the Reservation portal of the State they are interested in. You can find this by clicking on the Mercury button found on the States Home Page in Knowledge Base.

Once there, the guest will search for the name of the State Park they are interested in and choose it from the drop-down. 

The following page will narrow down the arrival and departure dates as well as the site type, the camping equipment type and the total length

After making their selections, the guest will click on Show Results found at the bottom of the page.

The guest will then be presented with the availability that meets the criteria the guest has set.  

In the example below, we can see the state park has 0 Available Sites.

Notice we are also presented with availability at nearby state parks. This includes the number of sites available and the distance the suggested park is from the requested park.

To continue with creating a reservation at the desired state park, the guest will click on the state park they are interested in that is showing availability.  

In this example we are going to select, Lake Perris SRA.

The following page will narrow down the facility types and their availability. To choose an open site, the guest will click on the facility that is showing open availability with the number of sites in a green box. 

This will populate the grid, presenting the guest with the available sites in the associated loop/location. The guest can view the map prior to selecting a site. 

Upon selecting a site, the guest will be presented with a photo of the site (if available) along with the Unit Details, Amenities and Remarks. 

If the guest wishes to book the site selected, they will select the Book Now button. 

Next, the guest will view and update their Reservation Details. This is equivalent to what we see in the unit pre-cart in Neptune. 

Here the guest is provided with the State Park, the site number, the check-in and check-out times along with the site type and occupancy/stay limits. 

Below the Unit Details, the guest can view the Special Remarks, Amenities, Allowed Camping Units and Additional Info. The guest must Agree to the Terms and Conditions to continue.

The reservation is now in the guest's shopping cart. Notice there is now a timer in the top right-hand corner. The reservation will remain in the guests cart until the timer runs out. 

After reviewing the Reservation Details, the guest will scroll to the bottom check the I'm not a robot captcha and select Go to Checkout. 

The guest will be prompted to tender their payment to complete the reservation. 

After entering their Credit Card information and billing address associated with the card, the guest will select Complete to process the payment.