Tours Processing Hold (Creating Hold/Accepting Payment)

Guests are not required to make payment at the time of creating the reservation if they are with a School or Group. The guest is expected to make payment 14 days prior to arrival. 

Creating Hold

The guest must have a School or Group classified account. This will automatically provide you with the Hold option in the unit pre-cart. 

Take note of the number of available seats and advise the guest. 

Enter the Total Number of a tickets needed in the Group Hold field and select Add to Shopping Cart. 

You should now see the tickets in the cart, appearing with a $0 balance.

Select Tender Cart. 

You may then be presented with a Waiver Agreement. Relay this to the guest and enter their initials, check the box and select OK. 

The guests hold Confirmation receipt will appear. Email Copy to guest. 

Accepting Payment

First Search for the guests hold in the Tickets tab. 

You can search by Confirmation Number, Customer Name, Email or Phone. 

Confirm you have the correct Customer Account selected and that it's in the top left corner. 

Recap the scheduled date and time of arrival with the guest to confirm you are accessing the appropriate reservation. 

Select Modify. 

Notice the ticket count on Hold. Empty the Group Hold field by clearing it out and entering 0.

Probe the guest for individual breakdown of these tickets and enter them in their appropriate field. 

Click Go To Shopping Cart to push these tickets into the cart to Tender the payment.