[51]1  You've reached ABC Corporation. We're closed for the day. Our business hours are from 9:30 a.m. to 5:30 p.m. weekdays. Please call us back again during those hours. Thank you.
2  I'm afraid all our lines are busy now. Please hang up and call back again later.
3  Hi, you've reached Amy. I'm away from my desk. Please leave a message with your name and contact number, and I'll call you back. Thanks.
[52]1  This is Ken Ota from XYZ Management. I'd like to talk about the seminar next week. Please call me back at 090-1234-5678. Thank you.
2  Hi, this is Jenny. I need to talk to you about tomorrow's meeting. Could you call me as soon as you get this message, please? Thanks.
[53]A  I'd like to make an appointment with Mr. Aoki sometime next week.B  Certainly. Just a moment, please.
1  May I see Ms. Jordan sometime this week?2  Would it be possible to see him tomorrow afternoon?3  If he has time, I'd like to meet with him today.4  I'd like to see her, if possible.5  I'd like to meet with him, if it's convenient for him.6  What time would be convenient for her?    -> When would be a good time for her?7  When would he be available?8  When does she have free time?9  How about 10:30 a.m. on Wednesday?10  What about tomorrow afternoon at your office?11  Does he have time to meet me on Friday?12  I'm free at 4:00 p.m. tomorrow.13  We're available at 11:00 a.m.14  I'll be free anytime between 2:00 p.m. and 6:00 p.m. on Monday.15  Could you spare me about an hour today, please?16  Could you give me about 30 minutes tomorrow, please?17  I was wondering if we could arrange a meeting next week.18  Why don't I arrange the time and the place, please?      ->  Let me arrange the time and place, please.19  Where would you like to meet?20  Where would be a good place for you?21  Why don't we meet in the hotel lobby at 1:00 p.m.?22  Let's meet at the cafe by the station.23  Would it be convenient for us to meet at 2:00 p.m. at your office?24  I'll be waiting for you outside the Central Exit of Tokyo Station.25  If you don't see me, please call my cell phone.26  Could you come to my office, please?27  Do you think you could come to our office?28  Would my office be OK?　弊社でもよろしいでしょうか29  Please ask for me at reception.30  I can come to your office, if that's all right with you.31  I could arrange my schedule around yours.　あなたのスケジュールに合わせる32  Whenever it's convenient for you is fine.33  Anytime is fine with us.34  Either day is fine with me.35  Monday is better for me.36  The 25th at 4:00 p.m. would be best for me.37  I would like to talk to you in person.38  There's something I'd like to discuss with you.
1  May I ask what you'd lie to discuss?2  What would you like to talk about?3  I don't think we need to meet about that particular issue.4  I'm sorry, I'll be tied up all day on Wednesday.5  I'm afraid his schedule is really tight next week.6  I'm sorry but I have another appointment that day.7  I'm afraid I can't, but Ms. Terada will meet with you instead.8  Are there other days you're available?9  That would be fine with me.10  That sounds good to me.11  I'll expect you at 11:00 a.m. then.12  See you in the lobby at 1:00 p.m.
[54]A  Would it be possible to change the date, please?B  All right. Let me check my schedule.
1  Would it be possible to move our meeting up 20-30 minutes?　繰り上げる2  Would it be possible to push our meeting back one hour?　1時間遅らせる3  Would it be OK to change our 1:00 p.m. appointment to 4:00 p.m.?4  Would it be possible to postpone our meeting until the end of next month?5  Would it be possible to change it to the day after tomorrow at the same time?6  I wonder if you could arrange our appointment to next week.7  Could we meet at 10:00 a.m. instead?8  Would it be too much trouble to change the meeting place from your office to our office?9  I'm sorry but I have to change the schedule we've set for this afternoon.10  I'm terribly sorry but I can't meet you on the day we'd planned.11  I'm afraid it's impossible to meet you as we planned.12  Could we reschedule our appointment?13  Something urgent has come up.
[55]A  I'd like to reserve a room for four nights.B  Certainly. Let me check the availability.
1  I'd like to make a reservation for two nights.2  I'd like to make a reservation for March 1st.3  I'd like to stay six nights, starting from tomorrow.4  I'd like to book two single rooms.5  I'd like a double room for two nights.6  Three non-smoking rooms, please.7  Are there any rooms available?    ->  Do you have any rooms available?8  How much is a single room for one night?9  Do you have high-speed wireless Internet?10  Can I get a room away from the elevator?11  I'd like a sunny room.12  I'd like a smoking room, please.13  I'd like to change the light of my stay.14  I'd like to cancel my reservation.15  What's the cancelation policy?16  Could you give me the cancelation number?
[56]A  I'd like a one-way ticket from New York to Boston for tomorrow.B  Sure. Would you like business class or economy?
1  I'd like to reserve a flight to Sydney.2  Departing on May 15th, and returning on May 25th.3  We'd like to book a flight to Madrid.4  I'd like to make a reservation for a flight to Detroit on June 10.5  Could I use my frequent flyer miles?6  The frequent flyer number is 12345678.7  Is there a limit on the number of carry-on bags?8  Could you make my in-fight meal vegetarian?9  Are meals served on borad?10  Do you serve halal meals?11  Are kosher meals avaiable?12  Can I have an aisle seat?13  Are there any window seats available?14  I'd like to rent a mid-size car for two days.15  How much is it per day?16  What's the weekly rate?17  I'd like to book three return tickets from London to Oxford.18  I need to change my return date.19  I'd like to change my reservation.20  Is there any penalty for a schedule change?21  I'd like to cancel my reservation.22  What's the cancelation policy?23  Do you charge a cnacelation fee?24  Is this ticket refundable?
[57]A  I'd like to book a table for five at 7:00 p.m.B  Which date, ma'am?
1  I'd like to make a reservation for four.2  Could I reserve a table by the window?3  Could you have a quiet table away from the entrance?4  Could we have a private room?5  Could we sit in a non-smoking section?6  Could I increase the number in our party to eight?7  I'd like to change the number of people from 10 to 12.8  I'd like to change my reservation for tomorrow from 7:30 p.m. to 8:00 p.m.9  I'd like to change my reservation to next Wednesday.10  I'd like to reschedule my reservation for today for tomorrow.11  Do you have vegetarian courses?12  I'd like to cancel my reservation.
[58]A  KLM Company. How may I help you?B  Hello, could you tell me your office hours?
1  What are your business hours?2  When are you open?3  When do you close?4  Are you open weekends?5  Are you open today?6  Until what time are you open?7  When does your New Year's holiday start?8  When do you have summer vacation?9  Are you closed during Golden Week?
[59]A  Could you tell me your office hours?B  Sure. We're open from 9:00 a.m. until 6:00 p.m. on weekdays, and from 9:00 a.m. to 3:00 p.m. on weekends and public holidays.
1  Our hours of operation are from 8:00 a.m. to 5:00 p.m.2  We're open from 10:00 a.m. to 6:00 p.m. every day of the year.3  We're closed on weekends and public holidays.4  We're closed every Monday.5  We're open 365 days a year/seven days a week.6  We offer 24-7 customer service.
[60]A  I'm calling to ask about your product A.B  Certainly. I'll contact you to the person in charge.
1  I'm interested in your new service that started last month.2  I'm curious about your product B.3  I'd like to talk to someone about your product C.4  I'd like some detailed information on your product D.