Things I learned this week: This week I have continued to share and learn about the 13 behaviors that help build trust from Stephen M.R. Covey's book The Speed of Trust. This week I cover behaviors 6-10 of the 13. Here is the summary of each behavior. I invite you to pick one to work on that you feel might help as you build trust with your family and others.

Behavior #6 - Deliver Results - Establish a track record of results. Get the right things done. Make things happen. Accomplish what you’re hired to do. Be on time and within budget. Don’t overpromise and underdeliver. Don’t make excuses for not delivering.

Behavior #7 - Get Better - Continuously improve. Increase you capabilities. Be a constant learner. Develop feedback systems - both formal and informal. Act on the feedback you receive. Thank people for your feedback. Don't consider yourself above feedback. Don't assume today's knowledge and skills will be sufficient for tomorrow's challenges.

Behavior #8 - Confront Reality - Take issues head on, even the “undiscussables.” Address the tough stuff directly. Acknowledge the unsaid. Confront issues before they turn into major problems. Confront the reality, not the person. Remove the “sword from their hands.” Lead out courageously in conversations. Don’t skirt the real issues. Don’t bury your head in the sand.

Behavior #9 - Clarify Expectations - Disclose and reveal expectations. Discuss them. Validate them. Renegotiate them if needed and possible. Don’t violate expectations. Don’t assume that expectations are clear or shared.

Behavior #10 - Practice Accountability - Hold yourself accountable first; hold others accountable second. Take responsibility for results, good or bad. Be clear on how you’ll communicate how you’re doing – and how other are doing. Don’t avoid or shirk responsibility. Don’t blame others ot point fingers when things go wrong.