Episode 114:behaviors 6-10 of the 13 behaviors to help build trust
Behaviors 6-10 of the 13 behaviors to help build trust - Episode 114
“Trust the noun - what we feel - is often the result of trust the verb - what we do.” In this episode I will talk more about the behaviors that help build trust, #6-10 from Stephen M.R. Covey, The Speed of Trust. Trust includes both integrity and competence, this episode's behaviors are related to your competence. They include Deliver results, Get Better, Confront Reality, Clarify Expectations, and Practice Accountability. I share the principles behind each trust behavior, the opposite and counterfeit of each behavior as well as the left and right of the bell curve to find the sweet spot. You can reference Episode 112 and 113 for even more background with the 4 cores of trust as well as trust behaviors #1-5. At the end I invite you to pick one of these competence behaviors to move a little closer to the “sweet spot”
Show Notes: Hi Friends! I hope you enjoyed listening to this episode. Below are all the references.
Things I learned this week: This week I have continued to share and learn about the 13 behaviors that help build trust from Stephen M.R. Covey's book The Speed of Trust. This week I cover behaviors 6-10 of the 13. Here is the summary of each behavior. I invite you to pick one to work on that you feel might help as you build trust with your family and others.
Behavior #6 - Deliver Results - Establish a track record of results. Get the right things done. Make things happen. Accomplish what you’re hired to do. Be on time and within budget. Don’t overpromise and underdeliver. Don’t make excuses for not delivering.
Behavior #7 - Get Better - Continuously improve. Increase you capabilities. Be a constant learner. Develop feedback systems - both formal and informal. Act on the feedback you receive. Thank people for your feedback. Don't consider yourself above feedback. Don't assume today's knowledge and skills will be sufficient for tomorrow's challenges.
Behavior #8 - Confront Reality - Take issues head on, even the “undiscussables.” Address the tough stuff directly. Acknowledge the unsaid. Confront issues before they turn into major problems. Confront the reality, not the person. Remove the “sword from their hands.” Lead out courageously in conversations. Don’t skirt the real issues. Don’t bury your head in the sand.
Behavior #9 - Clarify Expectations - Disclose and reveal expectations. Discuss them. Validate them. Renegotiate them if needed and possible. Don’t violate expectations. Don’t assume that expectations are clear or shared.
Behavior #10 - Practice Accountability - Hold yourself accountable first; hold others accountable second. Take responsibility for results, good or bad. Be clear on how you’ll communicate how you’re doing – and how other are doing. Don’t avoid or shirk responsibility. Don’t blame others ot point fingers when things go wrong.
