Embedded Files
Workflow analysis deals with physical sources of work. In the example given on the previous page, Terry has encountered the following physical sources: kitchen calendar, PC post-it, work e-mail, Facebook, staff-room noticeboard, pigeonhole, Answerphone, office desk, PC keyboard, chair, and whiteboard.
What he needs is a (metaphorical) funnel; into the wide mouth of the funnel goes work and notifications of work from our many sources, but it all comes out neatly in line, channelled into one of our five approved and tightly controlled workstacks.
Here is how each item should have been dealt with:
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