Grievances

It is the objective of this policy to ensure that grievances are resolved by negotiation and discussion between the parties. It is recognized that from time to time individual employees may have grievances which need to be resolved in the interest of good relationships.

• In the first instance, the employee may attempt to resolve the grievance directly.
• If the employee still feels aggrieved or, is unable to resolve the matter, then the matter shall be referred to the Practice (conduct issues) or Office (administration issues) manager.
• If the grievance still exists or is still unresolved the matter shall be referred to the Clinic Director.
• Until the grievance is determined, work shall continue normally in accordance with the custom of practice existing before the grievance arose while discussions take place.

Goldfields Physio believes to maintain professional relationships between staff and in order to resolve grievances quickly, staff should be requested to speak to their supervisor about such matters without delay.

Grievances should not be communicated to other employees and under no circumstance should grievances be aired or communicated with clients of this clinic.