• There is one phone which turns all the phones in the clinic on and off night switch

• This phone is located on the far-left bench in the staff room

• On the phone’s display screen there is a list of menu options and call key’s

• On the left of the screen is the option “Night Rng” – the button next to this will be lit up red

• Press this button- a tone will sound notify you that the phone has been turned off night mode

• Voice messages are sent to the reception email

• When in the inbox there will be the words “Focused” and “Other”, these are the filtered inbox files

• Select the “Other” file

• This is where the voice messages will be

• The voice message will show the number of the person who is calling in the subject line and there will be an attachment, this attachment is the recorded message

• Click on the attachment and listen to the voice mail

• Take appropriate action in relation to the message – this could be calling back if they need to schedule an appointment or cancelling an appointment if they are unable to attend

• If you cannot hear the message properly there is a set of headphones located next to the photocopier – they will need to be connected to the tower of the computer into one of the USB ports

• Once you have completely finished dealing with the voice mail delete the email from the inbox

• SMS messages are located in the Nookal Diary – Bottom Centre of the screen

• If there is a red dot on the “text message” icon, select the icon and any SMS messages will be shown

• Select the SMS to read the full message

• To respond select the “Send Message” Button on the bottom right hand of the screen

• Type your desired message and press the “Send” button when the message is complete

§ Note: We are charged for each SMS we send so keep the message as short as possible

• Once the message has been sent select the “Discard” button on the bottom right hand of the screen