Communicating with Patients

The personal relationship with the patient begins at the moment of introduction to the practice, whether this is done by telephone or in person. Everything possible should be done to make the patient feel comfortable.

Eye contact should be maintained when communicating and appropriate facial and body language given. These same responses should be looked for and evaluated in patients. All communication with the patient should be on a professional basis.

Successful Patient Interaction

When dealing with patients:

• Use their name and give your own.
• Make it clear that you are there to help.
• Indicate interest by facing them and nodding your head.
• Smile and show warmth and caring.
• Refer to past dealing where appropriate.
• Find out what motivates them.