Oral Communication

Any required oral communication by the physiotherapist with a:

• medical specialist
• medical practitioner (other than courtesy communication with the medical practitioner)
• employer
• insurer
• vocational rehabilitation provider

relating to the treatment or rehabilitation of a specific worker.

The physiotherapist / EP must keep a written record of the details of the communication, including its date, time and duration. This is done on Nookal.

Oral communication attracts a charge. Please ensure you advise reception if you have undertaken this service. Maximum duration per communication is 30 minutes.

Maximum cumulative duration of communications per claim is one hour. When the maximum cumulative duration has been reached, prior approval from insurer for a minimum of 5 blocks of 6 minutes is required.