Booking an appointment

§ If the client asks to make an appointment (NO information as to what information they require). Get clarification as to what appointment they are after eg. Physio, exercise physiology or a pre-employment medical booking.

§ Clients who have been here before- double check you are booking the correct person- want to confirm DOB before continuing with the booking

• Physio appointments

§ Ask the are already seeing a physio, and if the injury is the same or if its something new.

§ New appointments require 40 mins

§ Follow ups are 20 mins unless the physio has stated 40 mins specifically OR they haven’t been in for a while

• EP appointments (same applies as physio asking if it is a new area or current)

§ Appointments can be 40 or 60 mins unless stated otherwise by therapists.

§ 40 mins for new clients in clinic.

§ These can be in clinic or offsite at one of the gyms. IF OFFSITE try and block the same place back-to-back. Make sure a travel is placed before the appointment.

• Pre-Employment bookings (ask the components that are required)

**See PEM sheet to assist**

§ PEM, Audio (might be Workcover) need to check, Spiro, M+F, LAB DAS

§ Generally a Medical side (PEM, audio, Spiro) needs 1 hour can be done with our nurses

§ Generally the M+F can be completed in 40 mins

**this depends on the paperwork and that is a standard Medical and M+F**

• Some paperwork can require more time such as Goldfields paperwork or Functional assessments.

§ Company that the M+F are longer- KCGM- 60 mins, Goldfields Surface 80 mins, Goldfields Surface mobile 60 mins, Goldfields Underground 100mins

§ Saltbush will note if Comprehensive or ST Ives equivalent (this is 60 mins)

Booking an appointment for a pre-existing patient

Booking an appointment for a new patient

Rebooking an appointment

• Select the appointment of the patient you are rebooking

• A client details screen will appear

• Hover over the “Appointment” option of the tool bar

• A drop-down menu will appear

• Select “rebook appointment”

• Find a day and time that suits the patient and that is available on the therapist’s schedule

• Double check that the appointment you have just rebooked is the correct appointment type (ie if you are rebooking from an initial appointment you will need to change to a subsequence appointment)