Returning Messages Policy

Policy

All messages whether by phone or email are to be returned within 2 hours, and finalised at the end of each day.

Procedure

Check Answering Machine Messages:

• Press play and write down message and call back details
  • Adjust play speed and volume if required

Check Mobile Phone Messages:

• Dial 111 to check voicemail from the clinic mobile
  • Some messages may go unnoticed as they don’t show on the home screen

Check Email Messages:

• Regularly check emails and respond to enquiries
  • Refer to the easy enquiry system for email response
  • Also check emails that are marked as read because more than one person has access to this email account.