If someone has paid for DMM but can't access
1. Go to their Infusionsoft profile
2. On the 'Orders' tab, double check they have successfully paid for DMM
3. On the 'Tags' tab, check that they have these tags: DMM 2022 + Answered DMM pre-join JF + DMM - Week0
a. click CTRL+F / CMD+F on your keyboard
b. type each of these tags separately: DMM 2022, Answered DMM pre-join JF, DMM - Week0
c. if the customer has this tag, it means they have access to the members' area: DMM 2022
d. if the customer has this tag, it means they have answered the JotForm: Answered DMM pre-join JF
e. if they don't have this tag then they will not see anything in the members' area: DMM - Week0
4. If they don't have the 'DMM 2022' tag and you've confirmed their successful DMM purchase, here's what to do:
a. on the 'Tags' tab in the members' Infusionsoft profile, scroll down to 'Apply a Tag' and the category: DMM
b. select this tag from the drop-down: DMM 2022
c. click the button: Apply this Tag
5. If they don't have the 'Answered DMM pre-join JF' tag but have the 'DMM 2022' tag and you've confirmed their successful DMM purchase, it means they haven't answered the JotForm; here's what to do:
a. scroll down to 'Campaigns' tab
b. on the 'Campaigns' tab, look for this:
Remind to fill JF
Subject: Last Step - Divine Money Manifesting
c. click the 'Resend' button on the left to resend the email with the JotForm link for them to answer
6. If they have the 'DMM 2022' and 'Answered DMM pre-join JF' tags and you've confirmed their successful DMM purchase, but they still don't have 'DMM - Week0' tag, here's what to do:
a. scroll down to 'Campaigns' tab
b. click the 'Add to Sequence' button
c. select this from the 'Select a campaign' drop-down options: Divine Money Manifesting 2022
d. select this from the 'Select a sequence' drop-down options: Setup Login & Unlock Week 0
This will prompt the system to send their email to WP and generate a password then will send them an email with their login details
7. If they paid in full but doesn't have all weekly tags, here's what to do
* Paying in full should automatically give them full access as it's set up to be automatic but this is what you do if they initially purchased payment plan and paid off their balance in full and wants full access:
a. scroll down to 'Campaigns' tab
b. click the 'Add to Sequence' button
c. select this from the 'Select a campaign' drop-down options: Divine Money Manifesting 2022
d. select this from the 'Select a sequence' drop-down options: Release DMM PIF
This will prompt the system to release all access tags to the memberĀ