Opt-out any hard bounces

What: Opt-out any hard bounces on our list

VA 

Why: Some part of the email address doesn't exist or is not functioning so remove it as part of cleaning list hygiene

Updated: 24 Oct, 2025 - LC

Steps:

1. Login to Keap by Infusionsoft

2. Click on the menu bar (upper-right that looks like three vertical lines)

3. Click 'Contacts' under 'CRM'

4. Under 'Email Status', select these as criteria:
   Contains Any
   Hard Bounce

5. Click on the blue 'Search' button

6. Click on the first box after the result populates:

  7. Click on 'Actions' and select 'Update Opt-In/Out Status':

  8. Click on 'Actions' and select 'Update Opt-In/Out Status' to Opt-out:
Select email fields: Email, Email Address 2, Email Address 3
Opt In or Out?: Opt-Out
Reason for Opt Update: Part of monthly clean up process

  9. Click on 'Process Action'