What: Opt-out any hard bounces on our list
VA
Why: Some part of the email address doesn't exist or is not functioning so remove it as part of cleaning list hygiene
Updated: 24 Oct, 2025 - LC
Steps:
Login to Keap by Infusionsoft
Click on the menu bar (upper-right that looks like three vertical lines)
Click 'Contacts' under 'CRM'
Under 'Email Status', select these as criteria:
Contains Any
Hard Bounce
Click on the blue 'Search' button
Click on the first box after the result populates:
7. Click on 'Actions' and select 'Update Opt-In/Out Status':
8. Click on 'Actions' and select 'Update Opt-In/Out Status' to Opt-out:
Select email fields: Email, Email Address 2, Email Address 3
Opt In or Out?: Opt-Out
Reason for Opt Update: Part of monthly clean up process
9. Click on 'Process Action'