x Fake Orders

Task Frequency: As Needed

Estimated Time: 10 minutes

Who is responsible:

• VA:

How to Recognize and Handle Fake Orders

On occasion an order will come through from a fake or fraudulent account.

Here’s a sample of what it looks like:

1. Reach out to the email on file from FuseDesk to confirm the order is fake

2. If you don't hear back within 48 hours, delete the order from Infusionsoft

3. Remove any tags on the contact record so we’re not sending emails to the account.