Embedded Files
What
What
Whenever any MAG staff member needs assistance with any Google related product.
Who
Who
All staff
When
When
Day-to-day operations
Where
Where
ITGENIUS.com
Why
Why
Troubleshooting Google products
Google Support
Google Support
Who do I contact to get Google support?
Who do I contact to get Google support?
IT Genius
IT Genius
https://account.itgenius.com.au/clientarea.php
M@GROCKS2020
When you are creating a new ticket, choose D5 support for sending a ticket request. You can also directly send enquiry to help@itgenius.com
IT Genius Learning Academy:
https://community.itgenius.com/c/genius-academy
The chatbot will make it super easy for you to send simple requests to our team, right from your Gmail inbox or mobile app. What’s new?:
Easily access it via Google Chat—from Gmail or via chat.google.com
Automatic verification is available—so we’ll know if you’re using a registered Google Workspace account under itGenius
This new platform is fully developed by itGenius and our team of experienced consultants will be engaging and assisting you
IT GENIUS - Google workspace training
IT GENIUS - Google workspace training
(email IT Genius for access)
Google Troubleshooting
Google Troubleshooting
Troubleshooting: Drive File Stream constantly syncing
Troubleshooting: Drive File Stream constantly syncing
Issue: Drive file stream continuously synch large amount of files every time you do a restart of your computer.
Solution: Disconnect and reconnect your account from Drive File Stream to refresh the connection, as agreed we'll leave it for 15 minutes to complete reloading files again.
After this, if the same issue persist please take a screenshot of the App showing that its synching large amount of files and send to IT GENIUS
How do I add Google user (ie. new employee)
How do I add Google user (ie. new employee)
1. Login into itgenius
Services-> Myservices-> G Suite Business User License Flexible -> Upgrade/ Downgrade options -> follow prompts
<make sure you add GsuiteBizC24m - 37.50% Recurring Discount *>
2. Login admin.google.com (James admin only)
Users-> add new user
Here is a guide on how you can create new users on your G Suite account: https://support.google.com/a/answer/33310
Google Drive permissions
Google Drive permissions
You can change settings and permissions in the Admin Portal of yourGSuite Accounts.
You can change settings and permissions in the Admin Portal of yourGSuite Accounts.
Just login to admin.google.com using your james@myadventuregroup.com.au account as this is a Super Admin account.
From there go to Apps > G Suite > Drive and Docs > Sharing Settings
You can check on Link Sharing, then you can choose options here like those from the screenshot, you can then turn it on from there
Then this will affect it in BULK as you have asked, please be advised that this could take around 24 hours to propagate and take effect.
Last Update Date: 20/06/23
Updated By: Lesley
Page updated
Report abuse