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What
What
On our website (www.myadventuregroup.com.au/shop) customers can purchase products (books, DVDs, caps etc)
If it is your responsibility to send out product when ordered, you will receive an email from info@myadventuregroup.com.au which looks like this
Who
Who
Admin staff responsible for the mailing out of products
When
When
within 24hours of receiving order
Where
Where
email notification
Why
Why
It is important that when customers order stock they receive their products quickly.
Steps to Process Product Orders Received on Website
Steps to Process Product Orders Received on Website
Step 1: Receive order
Step 1: Receive order
Once an order is placed by a customer on our website YOU will receive an email confirming that an order has been placed:
Step 2: Prepare physical order
Step 2: Prepare physical order
In order to post the product here are the steps:
Gather stock and ensure products are signed by James
Place products into mail bags as per instructions below
Take package to post office
Step 3: Process WooCommerce on website
Step 3: Process WooCommerce on website
Login to https://www.myadventuregroup.com.au/wp-admin/
Navigate to WooCommerce-> Orders and undertake steps in video below:
Domestic Orders
Domestic Orders
Please note:
Tough bags need to be weighed and paid for at Australia Post counter
Plastic parcel post bags are PRE PAID and don't need to be weighed.
Tough Bag A5 (216mm x 275mm)
Tough Bag A5 (216mm x 275mm)
Individual DVD
Need to attach 2 x $1 stamp
Plastic Parcel Post prepaid SMALL 500g
Plastic Parcel Post prepaid SMALL 500g
Antarctic specical
1 Book + 1 DVD
No stamp needed
Plastic Parcel Post prepaid MEDIUM 3kg
Plastic Parcel Post prepaid MEDIUM 3kg
Adventure Bundle Pack
2 Book + 2 DVD
No stamp needed
Domestic: Tea Box
Domestic: Tea Box
Australia Post Parcel Box Medium (240 x 190 x 120mm)
Australia Post Parcel Box Medium (240 x 190 x 120mm)
fits black medium box in perfectly
International Orders
International Orders
Tough Bag A5 (266mm x 376mm)
Tough Bag A5 (266mm x 376mm)
important to fill out and sign Customs Sender declaration
need to pay for international orders at Australia Post counter (as they weigh the order)
Book + DVD
Tough Bag LARGE (400mm x 369mm)
Tough Bag LARGE (400mm x 369mm)
important to fill out and sign Customs Sender declaration
need to pay for international orders at Australia Post counter (as they weigh the order)
Book + DVD
Additional Information
Additional Information
Stripe
Stripe
Info from Lightning sites:
I just got a message from our technical expert. We wanted to make our own guide, but we discovered more reliable trainings from Woocommerce. You may find the links below, and if you have any questions, please let us know so we can clarify certain points for you.
1. Managing Orders - https://www.youtube.com/watch?v=rjS3mbiLN_c
2. Creating/Managing Coupons - https://www.youtube.com/watch?v=k-GKjRs59UM
You should be able to receive order notifications via email at info@myadventuregroup.com.au.
For more information on Stripe see HERE
Last Update Date: 20/07/23
Updated By: Lesley
Page updated
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